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Exhaustion and Cynicism, thus indicating more serious levels of Burnout (see Table 10). This is explored further in
a later Section 2c.
1a.3) Reliability Analyses
Reliability analyses via Cronbach’s Alpha calculations were produced in order to further ascertain suitability
of scale use within the present population. The MSIT has previously been found to be inherently reliable by both
Cousins et al. (2004) and Edwards et al. (2008) when the tool was administered to a wide variety of individual
employees from a wide variety of UK organisations (see Table 5). Similarly Langbelle et al. (2006) found the MBI-
GS to be reliable in a large range of job roles, with just Professional Efficacy among a population of bus drivers
having a Cronbach’s alpha value below the accepted 0.7 level (Cronbach, 1951; see Table 6).
Table 11: Reliability results via Cronbach’s alpha for each factor in the MSIT and MBI-GS
Management Standards
Indicator Tool
Cronbach’s α
Maslach Burnout
Inventory-General
Survey
Demands .85
Cronbach’s α