Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Example response 2 (Participant 4): “Yeah I mean IT can be particularly stressful when you’re trying to
produce anything greater than a Word document with just text in it
erm can slow you down”.
4b.2) Bottom-Up Communication (Not Listened to)
Many of the individuals which were spoken to during this phase of data collection felt that although they
were creative with ideas that they believe could enhance the organisation, these ideas would never be listened to
and therefore actioned upon. Also, during service-wide change strategies employees felt as though they were
asked their opinion on changes purely as a ‘tick box’ exercise, but these opinions were never implemented by
management. Therefore communication and subsequent change was always perceived as a top-down process.
Furthermore participants also felt that, due to cuts and other organisational changes, they would sometimes not
want to speak out about certain subjects due to fear of reprisal.
Example response 1 (Participant 1): “…people will come up with different bits and pieces
‘no’. Some of them might actually be money-saving like it’ll be no
‘cause nothing is taken into account”
but then it’ll be
they’ll do what they’ve already got in mind
Example response 2 (Participant 9): “they [management] want to get rid of the equivalent
member of staff, we’ve been given all these options you know rota
feel as though we’ve been consulted.”
of one full-time
options and things like that but it doesn’t