Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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306 that there are very few papers which have looked at the MSIT alongside psychological outcome measures, and in particular measures of Burnout. Table 30: How the results of the present study compare to previous studies. Study Burnout Stress Tool MBI-GS Factors Source Tool Survey 1 Results (Present ed Study) Escriba et al. (2006) Brouwer s et al., 2011 Maslach Burnout Inventory- General Survey Maslach Burnout Inventory Maslach Burnout Inventory – Educators Survey (Dutch Version) Management Standards Indicator Tool Job Content Questionnaire (Karasek & Theorell, 1990) & 3 physical workload items Factors from various questionnaires Exhaustion Cynicism Professional Efficacy Emotional Exhaustion Depersonalisation Personal Accomplishment Emotional Exhaustion Depersonalisation Personal Accomplishment Related Stress Factors Demands Control Role Change Managerial Support Role Control Demands Psychological demands Job control Supervisors support Peer support Psychological demands Job control Job demands Job control Social support Job demands Social Support
307 As is expected in research which investigates a subject as subjective as psychosocial workplace stress, there are inevitable differences in the results of the three studies as described in Table 30 above. It is worth noting that the results in Table 30 reflect the outcomes of Survey 1 analysis because this is where more participants, and a larger percentage of employees, took part. For example, all three studies found that both Demands and Control are significantly associated with Exhaustion (MBI-GS) or Emotional Exhaustion (MBI), therefore having a significant impact in each of the three proposed models. However, both Escriba et al. (2006) and Brouwers et al. (2011) describe support as also impacting upon Exhaustion, a finding that was not supported with results from the present study. A further distinction between the presented results and the other two studies is described by the two quoted studies both finding strong associations between Depersonalisation (Cynicism) and Demands, whereas the findings of the presented study indicated Role and Change as the only two outcomes associated within the model. The biggest disparity between the findings of the three studies, however, was in the findings for Professional Efficacy (personal accomplishment). While both the presented study and that published by Escriba et al. (2006) found Control to play a significant impact on the outcome measure, Brouwers et al. (2011) found that Social Support was the only associated factor and thus again agreeing with part of the findings here. However, while the research by Brouwers et al. (2011) only decried social support as the associated factor, a similar and yet intricately different factor to Managerial Support. This therefore highlights one of the advantages of using the MSIT over other survey tools because it differentiates between three ‘types’ of support, which would otherwise have been described a Social Support in other tools or completely overlooked. Similarly the presented study also found that Role played a strong part in the Professional Efficacy outcome model. This divergence in views and findings therefore means that further research may need to be conducted into the antecedents of Professional
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Managing Workplace Stress: An Appre
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3 ABSTRACT ANGLIA RUSKIN UNIVERSITY
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Shelley and Eva - Love you both!Tab
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7 List of Figures Page and table nu
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9 Copyright of Thesis Managing Stre
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11 Chapter I: Introduction My overt
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13 4. Destiny - deliver the innovat
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15 Appreciative Inquiry methodology
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17 respectively present the quantit
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19 Chapter II: (Occupational) Stres
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21 on the use of the word stress wi
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23 Onset of resistance reaction can
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25 should the stress response not b
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27 1.a2.1) Critique of Stimulus-Bas
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29 within the person throughout sit
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31 Discussion Box 3: Example of Tra
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33 The transactional model is an im
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35 2. Active Jobs: high demands plu
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37 The first of a further two commo
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39 to investigate the time-dependan
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41 Chapter III: Types, Costs & Mana
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43 period, the threats are sufficie
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45 distinctly showing that stress a
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47 Melchior et al. (2007) found tha
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49 influenza. Similarly evidence fr
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51 The previous section has provide
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53 1d) Occupational Stressors Throu
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55 on stress-related outcomes was c
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57 Research has indicated that role
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59 they are to achieve career goals
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61 seriously, then stress in organi
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63 (1992), where the author notes t
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65 secondary and primary workplace
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67 the usefulness for the researche
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69 understanding of organisational
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71 Chapter IV: Organisations & Orga
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73 bureaucracy (Salaman, 2000). The
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75 between departments, functions a
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77 purposes. As previously stated,
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79 buried but learned from, with th
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81 improvement drive. Individual em
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83 world as systematic and HSM evol
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85 exploring their constituent part
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87 intervening in workplace stress,
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90 Chapter V: Conceptual Framework
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92 interaction between demands, con
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95 primary techniques are proactive
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97 2) Organisational Background The
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99 emphasised Handy's four organisa
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101 2011 12.5% 3.4% 8.7% 7.5% 5.5%
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103 Musculo-Skeletal 1271.43 30.3 8
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105 Table 4 shows the number of all
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107 Chapter VI: Methodology The cur
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109 The study also uses the qualita
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111 interpretations of individuals
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113 and the use of qualitative meth
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115 method philosophies” (Maxcy,
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117 develop a vision for change. Th
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119 1b.2) Theoretical Foundations a
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121 2. The Principle of Simultaneit
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Discussion Box 8: How the five prin
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125 2) Dreaming Figure 1: The 4D’
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127 2) Dream 3) Design 4) Destiny 5
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129 Focus Groups Phase 1 Phase 2 Ph
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131 work-related stress (Cousins et
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133 2a.1) Psychometric Properties o
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135 hypothesis testing is difficult
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137 people in some capacity”. The
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139 education services. Table 6 sho
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Discussion Box 11: What the MSIT an
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143 the study of minor psychiatric
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145 2c) ‘Log’ Research Phase Ev
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147 contexts, for example in the wo
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149 2. Why did it go well Further e
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151 Participants were asked to comp
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153 validating instruments, or at t
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155 interview process, providing mo
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157 2e.1) Critique of Focus Groups
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159 also bringing in other members
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161 the use of an Action Research a
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163 again to Jermaine Ravalier at A
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165 following this meeting the Huma
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167 Along these lines the majority
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169 researchers alike. Despite them
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171 related themes were combined in
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173 The potential ethical issues fo
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175
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177 Chapter VII: Survey Results The
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179 Table 8: Percentage demographic
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181 Table 10: Mean scores and stand
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183 Control .85 Exhaustion .93 Peer
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185 factors, it does not describe a
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187 statisticians recommending use
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189 Table 14: Raw threshold scores
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191 High Scoring 6.93 (15) 1.83 Cha
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193 41-50 13 (22.8%) 3-5 years 0 (0
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195 score as described by the origi
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197 and Professional Efficacy and C
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199 To summarise, a simple visual c
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201 5) Phase 1 vs. Phase 5 The purp
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203 With respect to the MSIT outcom
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205 Chapter VIII Part 1: Log Result
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207 Therefore by individuals provid
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209 2a.2) Peer Support Peer support
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211 2b.3) Communication Having the
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213 Finally individuals in some dep
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215 requiring improvement can be de
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217 to document verbal discussions
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219 Chapter VIII Part 2: Interview
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221 confidentiality and anonymity.
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223 As previously described, 13 ind
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225 4a.3) Creative Staff Throughout
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227 Example response 2 (Participant
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231 4c.1) Training Champions As abo
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235 Chapter VIII Part 3: Focus Grou
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237 Ravalier as lead researcher and
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239 6b) Email Throughout the log ph
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241 which improvements could be mad
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243 Table 25: proposed change actio
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245 The use of email was one of the
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247 Chapter VIII Part 4: Synthesise
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249 Chapter VIII Part 4: Synthesise
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251 ended, and further open-ended q
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253 In the same manner as emergent
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Page 271 and 272: Management Response 271
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Page 281 and 282: 281 Access to IT; Access to Intrane
Page 283 and 284: 283 Secondly was the task of a rese
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Page 287 and 288: 287 Chapter X: Discussions The firs
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Page 295 and 296: 295 2a) Research Question 1 “Can
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Page 309 and 310: 309 Houdmont, Kerr and Addley (2012
Page 311 and 312: 311 3e) Phase 1 vs. Phase 5 As desc
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Page 317 and 318: 317 impractical because there are t
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Page 323 and 324: 323 The Job Demands-Control-Support
Page 325 and 326: 325 Chapter XI: Conclusions
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Page 335 and 336: 335 anonymous to remove any potenti
Page 337 and 338: 337 To conclude and finally sum up
Page 339 and 340: 339 Boddy, D., 2008. Management: An
Page 341 and 342: 341 Chen, W-Q., Siu, O-L., Lu, J-F.
Page 343 and 344: 343 Denis, D.J., 2011. Multiple Lin
Page 345 and 346: 345 Goeders, N.E., 2002. Stress and
Page 347 and 348: 347 in a Study of Health Care Refor
Page 349 and 350: 349 Kompier, M.A.J., & Cooper, C.L.
Page 351 and 352: 351 Mansell, A., & Brough, P., 2005
Page 353 and 354: 353 Narayanan, L., Menon, S., & Spe
Page 355 and 356: 355 Quine, L., & Pahl, J., 1991. St
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357 Senge, P., 1990. The Fifth Disc
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359 Theorell, T., 1996. Flexibility
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361 Yu, L., Chiu, C-H., Lin, Y-S.,
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363 Appendix 1: List of Abbreviatio
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Appendix 3: Hard Copy Survey Tools
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the workday. 3 I feel tired when I
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Appendix 4: Email Invitation to Stu
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Appendix 5: Hard Copy Invitation to
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Appendix 6: Survey 1 MSIT analysis
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8. Do you think aspects of either o
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What are the possible benefits of m
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Appendix 10: Focus Group Schedule 1
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Appendix 11: Focus Group Ground Rul
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Key Words: Stress, Management Stand
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Piloting the combined survey amongs
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[Table 2 near here] DISCUSSION The
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REFERENCES 1. Cousins R, Mackay C,
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Table 1: Comparison of total sub-sc
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Supplementary Table: Bivariate (Pea
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Appendix 14: AR Project Feedback 5
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arise and I was concerned that, pre
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