Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

274
Table 28: proposed change action plans for areas identified.
Factor
IT
Email
Bottom-Up
Communic
ation
Action Plans for Change
1. Target new training better so that those who need
it more receive it as necessary.
2. Have IT champions who can advise others with IT
help as part of their weekly working role.
1. Have a top-down, service-wide ‘drive’ to use
verbal communication (telephone/face-to-face) over
email at all opportunities.
2. Turn off email alerts to remove constant
distractions, but with systematic (hourly/twicehourly)
checks for important emails which require
urgent attention.
3. Enable an email ‘buddying’ system for when
employees are off from work/unavailable to answer
emails. The buddies will reply to urgent emails, and
prioritise emails in terms of importance.
4. Set up targeted email groups so that when group
emails are sent, they go to specified groups of
employees as opposed to all employees.
1. Employees often felt unable to, and sometimes
intimidated to, put forward their views on anything
important happening throughout the organisation.
Therefore by allowing individuals to put forward
anonymous and constructive ideas and suggestions
to management would improve levels of bottom-up
communication.
2. As a method of bottom-up communication, team
meetings are the ideal forum. However team
meetings also need to be constructive and positive.
Therefore by having clear agendas and actions from
Primary,
Secondary
or
Tertiary
Plan
Implement
ed
(Table 29
Below)
Primary Yes (5.1)
Primary Yes (5.3)
Primary Yes (2.3)
Primary Yes (2.1)
Primary Yes (2.2)
Primary Yes (2.6)
Primary Yes (4.1, 4.)
Primary Yes (4.2, 4.3)