Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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2c.4) Communication
More general communication was an issue for many employees whether this be bottom-up, top-down or
horizontal channels of communication. Respondents felt that there was little opportunity to talk directly to
management but rather had to go through a number of layers of gatekeepers before communicating higher
through the hierarchical organisation. Similarly, participants felt that rather than receiving information ‘straight
from the horse’s mouth’ (i.e. from Head of Service 6, or the department managers in service 6) information is
passed through a number of layers and thus loses potency. Finally, lateral communication across employee teams
was a clear daily hassle for some respondents.
Example response 1 (Lord): “People not answering phone calls or emails, questions not
being answered.”
Example response 2 (Cartimandua): “Very poor communication from management team surrounding a
significant incident at work last week. A good example of poor communication – colleagues were left feeling
locked out and
disenfranchised by management team response.”
2d) How these Areas can be improved
“How could this be improved to make your day more hassle and stress-free”
For this final question, 141 out of 152 days worth of information were gathered again (note: not all pieces of
information were in response to the comments from the previous question) with 152 total ideas as to how
particular areas of the workplace can be improved. The question was included in order to discover how areas