Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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9a.1) What’s Working Well
As already critically discussed in Chapter VI Section 1b, the methodology used to uncover qualitative data
was Appreciative Inquiry. Convergent themes found to be working well from a mix of the qualitative and
quantitative work, with a focus upon what is working well, show that ‘Relationships’ is the one convergent result
among the two.
Figure 16: Convergent MSIT and qualitative result factors for areas working well.
(a)
Relationships
Relationships
Mixing results from the Management Standards Indicator Tool and qualitative AI processes therefore indicate
that just one of the areas assessed as working well converge appropriately. Within the MSIT, Relationships is
described as including positive working to avoid conflict and dealing with bad behaviour. Indeed throughout the
qualitative phase participants described having fantastic relationships with colleagues and often mentioned that it
was the relationships with, and support offered by, colleagues which made the working day enjoyable.
9a.2) What Needs Improvement
As well as the similarities which have been working well in the organisation, it has also been important to find
the other parts of the organisational system which require improvement. Therefore the following section will