Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Table 10: Mean scores and standard deviations for all participants who completed the Maslach Burnout Indicator-General Survey.
Exhaustion Cynicism Professional
Efficacy
Mean Scores 11.23 9.11 23.53
Standard
Deviation
7.81 7.48 6.71
Threshold Scores for Burnout
High 16 or over 13 or over 30 or over
Moderate 8-15 6-12 24-29
Low 0-7 0-5 0-23
*Professional Efficacy is scored in the opposite direction to the other two factors.
According to the conceptualisation by Maslach et al. (1986), high levels of Exhaustion and Cynicism and low
levels of Professional Efficacy traditionally characterise indications for Burnout (see Table 10). Additionally, it
must be taken into account that PE is scored in the opposite direction to CY and EX. Therefore a high score on PE
indicates a high level of Professional Efficacy (i.e. positive, individuals feel they achieve many social and non-social
accomplishments at work, a positive outcome), whereas a high score on the other two indicates a high level of
both Cynicism (i.e. negative, an indifferent attitude towards work) and Exhaustion (i.e. negative, a draining of
resources from work; Lindblom et al., 2006). Overall, respondents scored moderate on all three MBI factors.
Therefore according to the baseline scoring set by Maslach et al. (1996), the overall group did not score high on
burnout.
Organisationally, therefore, the survey supported moderate levels of burnout. However, standard deviation
values suggest the presence of at least some individuals whose survey scores exceed threshold limits for