Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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4c.1) Training Champions
As above, one of the issues individuals faced in the organisation was the lack of IT infrastructure.
Additionally, peer and colleague support was also described as one of the strongest positive influences in the
organisation. Combining these two findings, the idea of ‘Training Champions’ were put forward. The proposed
champions would have high levels of computer literacy and be trained to a high level in various aspects of IT. They
would then be given the task to help others with IT needs for a certain amount of time per week, as stated within
their ‘annual working objectives’.
Example response 1 (Participant 2): “In the team meeting it turns out no one else has got to
to do a sort of mini training session to show everyone how to do it.”
Example response 2 (Participant 3): “When we did introduce like the VOIP telephony
did appoint what they call service champions and I think the idea
because you know what should have
understanding and
do it so I’ve got
system the council
was good but the execution was poor
happened us those individuals should be trained up to a level of
those individuals then would’ve had the time and skills to be able to spend time with
other people around the organisation and demonstrate to them how the application
works.”
4c.2) Bottom-Up Communication
Interview analysis suggested that some employees felt like they were not listened to by management, even
when staff were asked for their input. Therefore, allowing individuals to utilise their creativity and passion for the
organisation would increase this perception of bottom-up communication. Among the potential interventions