Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Chapter VIII Part 2: Interview Results
Following on from Chapter VII Part 1: Log Results, the present chapter is to present the demographic and
resultant findings from Phase 3 of the study – a series of one-to-one semi-structured interviews. The interview
schedule (see Appendix 7) was designed around the findings from the previous research stage, and therefore was
designed to further investigate the recorded phenomena. The interview stage also gave individuals more
information from the results of Phase 1 (service-wide survey) as well as the chance to provide information on
issues they feel had not been adequately covered already in the interview.
MSIT & MBI
Interviews
Focus Groups
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
1 month 1 month 2 weeks 1 week 1 month
Logs
Local Stress Theory
MSIT & MBI
Figure 13: overview of the project structure
3) Demographics
Thirteen individuals took part in the interview phase, with the average length of interview being 32.5
minutes. The interviews ranged in length from 8 minutes (one interview had to be cut short due to work
commitments) to 53.5 minutes. Just two of the interviews that were conducted were done so over the telephone,
with the others conducted over face-to-face at the employees’ place of work in an isolated room to ensure