Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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3e) Phase 1 vs. Phase 5
As described through Section 5 of Chapter VII there are clear differences between the outcomes from
Survey 1 and Survey 2, as was expected due to the 12 month time period between the two phases of the research.
However, the most important difference to investigate is shown in Table 22, which depicts the differences
between Survey 1 and 2 on each of the factors on the MSIT and MBI-GS.
The table shows that, despite differences between the mean rank scoring on each of the 7 assessed factors
in the MSIT, only three factors changed significantly over the 12 month period. First of all Demands scored on
average higher in Survey 2 than they did in Survey 1. Due to the negative nature of the questioning for the
Demands factor this shows that the amount of Demands faced by employees has increased over the 12 month
period. This may be partially explained by the large number of employees that have left the organisation through
the period of the study without a similar reduction in the number of work tasks asked of the workforce. A similar
explanation could also be given for the decrease in the amount of Peer Support through the period of the study.
Peer Support outcomes were much greater in Survey 1 than Survey 2, again with a significant difference between
the two. Having fewer peers to provide the support and help through the organisation would obviously reduce the
amount of peer support available. The third and final statistically significant MSIT variable difference between
Survey 1 and Survey 2 related to 'Role'. Individuals clearly had a better understanding of their Role in Survey 1
over Survey 2, and the blurring of individual roles may again be explained by the reduced number of employees
within Service 6 who are asked to do more work to cover for those who had previously left the organisation.