Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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suggested to improve upon bottom-up communication were an anonymous suggestion box, allowing a constructive
upward-dialogue. Secondly many realised the importance of team meetings in bottom-up communication, but felt
team meetings were often unsuitable. Therefore, in order to improve upon both vertical and horizontal
communication across the organisation, having clear agendas and actions from team meetings that are available
for all in the service area to study were suggested.
Example response 1 (Participant 6): “I thought of that too [an anonymous suggestion box] but then its like
would they, would it actually be effective”
Example response 2 (Participant 1): “I think like having an agenda and minutes and stuff would make it
[team meetings] a lot better because also if you miss a meeting you are expected to catch up.”
4c.3) Email Communication
Email communication appeared to be one of the biggest stressors that individuals faced on a daily basis
within the organisation. Employees therefore felt that the frequency and immediacy of email communication
needed addressing. To counter this, many felt that focussing on verbal communication as a first point of call over
and above email should be a priority for employees as it saves time and effort, and reduces one of the everyday
stressors individuals face.
Example response 1 (Participant 12): “To me email is less about documenting actually and
getting to somebody, and if it’s something important I will always
pick up the phone.”
more about just