Ravalier PhD Theis.pdf - Anglia Ruskin Research Online

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Chapter VII: Survey Results
The previous chapter (Chapter VI: Methodology) critically discussed the manner in which the methods
used in the study were carried out. Following from this, the present chapter presents the results of the quantitative
element of this study, used to gain an objective, valid and reliable understanding of the issues facing employees in
the participating department of the organisation. This phase consists of two questionnaires designed to fit into one
survey; the Management Standards Indicator Tool (MSIT, see Chapter VI, Section 2a) as a measure of
psychosocial hazards and the Maslach Burnout Inventory-General Survey (MBI-GS, see Chapter VI, Section 2b)
as a measure of health impact.
MSIT & MBI
Interviews
Focus Groups
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
1 month 1 month 2 weeks 1 week 1 month
Logs
Local Stress Theory
MSIT & MBI
Figure 11: overview of the project structure
Figure 11 above is a diagram of the five phases through which the present study has progressed, with Phase
1 (highlighted) the focus of the beginning of the current chapter, and Phase 5 making up the second half (Phases
2-4 are reported in succeeding chapters).