cameron and green making-sense-of-change-management

Goleman: the importance of emotional intelligence forsuccessful leadersLeading changeUnderpinning Goleman’s six leadership style is his work on emotionalintelligence (see Goleman, 1998). This is worth examining as it sets out allthe competencies required to be a successful leader.Goleman’s research into the necessity for emotional intelligence isconvincing. First, his investigation into 181 different management competencemodels drawn from 121 organizations worldwide indicated that 67per cent of the abilities deemed essential for management competencewere emotional competencies. Further research carried out byHay/McBer looked at data from 40 different corporations to determine thedifference in terms of competencies between star performers and averageperformers. Again emotional competencies were found to be twice asimportant as skill-based or intellectual competencies.EMOTIONAL COMPETENCIES FOR LEADERSSelf-awarenessKnowing one’s internal states, preferences, resources, and intuitions:• Emotional awareness: recognizing one’s emotions and their effects.• Accurate self-assessment: knowing one’s strengths and limits.• Self-confidence: a strong sense of one’s self-worth and capabilities.Self-managementManaging one’s internal states, impulses, and resources:• Self-control: keeping disruptive emotions and impulses in check.• Trustworthiness: maintaining standards of honesty and integrity.• Conscientiousness: taking responsibility for personal performance.• Adaptability: flexibility in handling change.• Achievement orientation: striving to improve or meeting a standard ofexcellence.• Initiative: readiness to act on opportunities.163