cameron and green making-sense-of-change-management

Individual changeare going on inside the client. Whatever feeling the client is experiencing,be it anger, fear, hatred, then that is all right. It is saying thatunderneath all this the person is all right.• Empathic understanding: in Rogers’ words, ‘ it is only as I understandthe feelings and thoughts which seem so horrible to you, or so weak,or so sentimental, or so bizarre – it is only as I see them as you seethem, and accept them and you, that you feel really free to explore allthe hidden roots and frightening crannies of your inner and oftenburied experience.’Rogers continues, ‘in trying to grasp and conceptualize the process ofchange… I gradually developed this concept of a process, discriminatingseven stages in it’. The following are the consistently recurring qualities ateach stage as described by Rogers:• One:– an unwillingness to communicate about self, only externals;– no desire for change;– feelings neither recognized nor owned;– problems neither recognized nor perceived.• Two:– expressions begin to flow;– feelings may be shown but not owned;– problems perceived but seen as external;– no sense of personal responsibility;– experience more in terms of the past not the present.• Three:– a little talk about the self, but only as an object;– expression of feelings, but in the past;– non-acceptance of feelings; seen as bad, shameful, abnormal;– recognition of contradictions;– personal choice seen as ineffective.• Four:– more intense past feelings;– occasional expression of current feelings;– distrust and fear of direct expression of feelings;45