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cameron and green making-sense-of-change-management

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The underpinning theory<strong>of</strong>ten <strong>of</strong> a consultative nature, carrying limited authority. Although notnecessarily responsible or accountable for delivering <strong>change</strong>s, they <strong>of</strong>tenfeed into a <strong>change</strong> <strong>management</strong> process.Project teamProject teams are teams that are formed for the specific purpose <strong>of</strong>completing a project. They therefore are time limited, <strong>and</strong> we wouldexpect to find clarity <strong>of</strong> objectives. The project might be focused on anexternal client or it might be an internal one-<strong>of</strong>f, or cross-cutting projectwith an internal client group.Depending on the scale <strong>of</strong> the project the team might comprise individualson a full or part-time basis. Typically there is a project manager,selected for his or her specialist or managerial skills, <strong>and</strong> a project sponsor.Individuals report to the project manager for the duration <strong>of</strong> the project(although if they work part-time on the project they might also bereporting to a line manager). The project manager reports to the projectsponsor, who typically is a senior manager.We know the project team has been successful when it delivers thespecific project on time, to quality <strong>and</strong> within budget. Brown <strong>and</strong>Eisenhardt (1995) noted that cross-functional teams, which are teamscomprised <strong>of</strong> individuals from a range <strong>of</strong> organizational functions, werefound to enhance project success.Project teams are very much associated with implementing <strong>change</strong>.However, although <strong>change</strong> may be their very raison d’être it does notnecessarily mean that their members’ ability to h<strong>and</strong>le <strong>change</strong> is anydifferent from the rest <strong>of</strong> us. Indeed built into their structure are potentialdysfunctionalities:• The importance <strong>of</strong> task achievement <strong>of</strong>ten reigns supreme, at theexpense <strong>of</strong> investing time in meeting individual <strong>and</strong> team maintenanceneeds.• The fact that individuals have increased uncertainty concerning theirfuture can impact on motivation <strong>and</strong> performance.• The dynamic at play between the project team <strong>and</strong> the organizationalarea into which the <strong>change</strong> will take place can be problematic.70

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