cameron and green making-sense-of-change-management

The applicationsTHE NEED FOR IT CHANGE MANAGERSThe days of the highly specialized in-housetechnical IT expert or ‘geek’ are probablynumbered. Many IT solutions are off-theshelf,and the teams of analysts and developerswhich used to occupy in-house ITdepartments are shrinking, or beingoutsourced, or simply not required. IT peoplewith change management skills are needednow more than ever. Those IT people whocan understand technology, be aware of whatis ‘out there’ and what it can do for organizations,plus grasp how to create the changes desired by the organization arehighly valuable.IT courses and literature both tend to focus on the acquisition of ITskills and knowledge, or on the importance of good project management.The goal of IT work has traditionally been to deliver a piece offinished software to timescale and to budget, according to the specification.Much emphasis is made on getting the specification right, gettingthe right skills in place and controlling changes along the way. SeeFigure 8.2, which illustrates a typical IT roll-out process. There isprecious little reference to stakeholder management or business userinvolvement, although it may be implicit.Phase onePhase twoPhase threePhase fourAssessment ofhere and now,vision buildingand planningAnalysis anddesign of futureprocesses andtechnologiesBuild solutionsTest and roll outsolutionsGoal: Establishproject infrastructure.Define, prioritize andgain consensus onrequirements,components, andvisionGoal: Specifyrequirements fordeveloping servicesthat enable thevisionGoal: Establish asystem testedsolution in adevelopmentenvironment. Makesystem ready forroll-outGoal: Test andimplementtechnologies andprocesses in realuser environmentFigure 8.2Typical IT roll-out process292