cameron and green making-sense-of-change-management

Publisher’s noteEvery possible effort has been made to ensure that the information contained in this bookis accurate at the time of going to press, and the publishers and authors cannot acceptresponsibility for any errors or omissions, however caused. No responsibility for loss ordamage occasioned to any person acting, or refraining from action, as a result of the materialin this publication can be accepted by the editor, the publisher or any of the authors.First published in Great Britain and the United States in 2004 by Kogan Page LimitedReprinted 2004 (twice), 2005, 2006, 2007 (three times)Second edition 2009Apart from any fair dealing for the purposes of research or private study, or criticism orreview, as permitted under the Copyright, Designs and Patents Act 1988, this publicationmay only be reproduced, stored or transmitted, in any form or by any means, with the priorpermission in writing of the publishers, or in the case of reprographic reproduction in accordancewith the terms and licences issued by the CLA. Enquiries concerning reproductionoutside these terms should be sent to the publishers at the undermentioned addresses:120 Pentonville Road 525 South 4th Street, #241London N1 9JN Philadelphia PA 19147United KingdomUSAwww.koganpage.com© Esther Cameron and Mike Green, 2004, 2009The right of Esther Cameron and Mike Green to be identified as the authors of this workhas been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.ISBN 978 0 7494 5310 7British Library Cataloguing-in-Publication DataA CIP record for this book is available from the British Library.Library of Congress Cataloging-in-Publication DataCameron, Esther.Making sense of change management : a complete guide to the models, tools andtechniques of organizational change / Esther Cameron and Mike Green. -- 2nd ed.p. cm.Includes bibliographical references and index.ISBN 978-0-7494-5310-71. Organizational change--Management. 2. Teams in the workplace--Management. 3.Reengineering (Management) 4. Information technology--Management. I. Green,Mike, 1959- II. Title.HD58.8.C317 2008658.406--dc222008034689Typeset by Saxon Graphics Ltd, DerbyPrinted and bound in India by Replika Press Pvt Ltdvi