T A B L E O F C O N T E N T S P RT I A ... - Broome County

§ 102-8 BROOME COUNTY CODE § 102-9
opinion, the association or corporation has failed to act expeditiously or fairly in the
handling of complaints.
C. To endeavor to eliminate unfair dealings or cause for complaint by conference,
conciliation and persuasion.
D. To request the County Executive to appoint a Hearing Officer to conduct a hearing in
accordance with § 102-9 when a complaint is not resolved to the satisfaction of the
Consumer Services Specialist through conciliation, conferences and persuasion.
E. To conduct investigations, research, studies, surveys and analyses of matters affecting the
interests of the Broome County consumer public.
F. To be of assistance to all residents of the County of Broome relative to services provided
by all governmental agencies in Broome County.
G. To undertake special activities to inform welfare recipients, the elderly, those persons not
fluent in either written or spoken English and other groups of people who operate at a
disadvantage in the marketplace. In addition to the use of mass media communications
for this purpose, simplified versions of the Consumer Code shall be posted in agencies
that service these groups of people.
H. To undertake activities to encourage local business, industry and government to maintain
high standards of honesty, fair business practices and public responsibility in the
production, promotion and sale of consumer goods and services.
I. To initiate his or her own investigation of frauds or unfair dealings against consumers.
J. To represent consumer interests before legislative, regulatory and administrative bodies.
K. To cooperate with other agencies, public and private, in the development of standards
and quality grades for consumer goods and services.
L. To receive, administer, pay over and distribute moneys collected in and as a result of
actions brought for violations of this chapter.
M. To report to the appropriate law enforcement agencies any information concerning
possible violations of a penal nature of any consumer protection law.
N. To secure from the court those subpoenas requiring court approval under § 2302 of the
Civil Practice Law and Rules. All such applications and all other subpoenas shall receive
the prior approval of the County Attorney.
O. To exercise and perform such other functions, powers and duties as may be deemed
necessary or appropriate to carry out the purposes of this Consumer Code.
§ 102-9. Hearings.
A. Filing of complaint. All complaints must be in writing, signed by the complainant, on a
form to be prescribed by the Consumer Services Specialist. Complaints may be filed at
102:8 02 - 01 - 2010