TQM Model of Elements-Deployment Table Developed from Quality ...

Chapter 4 Development of Comparison Methodology of Quality Award
As for mentioned in the previous Chapter 3, the Quality Awards in each country are
developed to evaluates the best practice of TQM implementation in each country
concerted efforts now, and it is possible to contribute to systematic understanding of
basic philosophy and objectives on TQM implementation through comparison of the
criterias. In this chapter, it is proposed the criterias comparison method developed by
Koura and Yoshizawa [1]. The proposal method in this chapter can be applied to not
only the comparison of National Quality Awards related to TQM but also the
comparison of more general criteria.
4.1 Purpose and Methodology for Research
4.1.1 Purpose of Research
The purpose of this research is firstly to qualitative comparison between MBNQA,
EQA, JQA, Deming Prize and ISO 9001:2000, to identify TQM element from each award
criteria item and to arrange “Quality Award TQM Element Deplyment Table” by QFD,
to isolate their common and non-common elements by classification system
consideration and to prepare for Systematic Deployment Table of TQM element (this is
called as “TQM Elements Deployment Table”) by KJ Method and QFD which TQM
element of each award criteria item is included overall. TQM Element Deployment
Table is assumed to be a common standard (It is said the anchor). The comparison
matrix table of the TQM Elements Deployment Table and each Quality Award TQM
Elements Deployment Table (It is called as “TQM Quality Award Element Comparison
Matrix”) is arranged to compare characteristics of each award in Factor Structures, and
to prepare for the characteristic comparisons of each Quality Award in Chapter 5 by
Principal Factor Analysis.
The reason to select four Quality Awards and ISO 9001:2000 as a research target is
as follows. While explaining, four Quality Award and ISO 9001:2000 are bridged to
simply as "Award" or “each award” only.
The MBNQA was constituted as National Quality Award by President Reagan's
Policy by the resolution of the United States Diet, based on the research results of
overall studyimg and examining of Deming Prize by United States industrial group and
scholars in 1987. This award motivated EQA establishment and further was adopted in
North and South America Continental countries and Asian countries as a model of
National Quality Award with worldwide influences (NIST [2], [3]).
The EQA was enacted by EFQM (European Foundation for Quality Management)
referring to the MBNQA in 1991 under the cooperation of EC (European Commission)
and EOQ (European Organization for Quality). Each country in Europe enacts their
own National Quality Award based on the EFQM model which are reflected into own
96