TQM Model of Elements-Deployment Table Developed from Quality ...

The above-mentioned 11 factors can be observed as follows. First of all, though Factor
2 (Social Responsibility factor), Factor 4 (Leader Philosophy factor), and Factor 10
(Management Responsibility factor) are factors that relate to management person's
leadership, Factor 2 is a responsibility to the outside of the organization to the society
and the stockholder and it has the side where the profit as the result of the enterprise
etc. are focused, Factor 10 has responsibility that turns internally as management
person's role in the ISO quality management system, and Factor 4 has the side of the
philosophy and zeal (passion) for implementation to TQM of the management person
with whom responsibility is promoted especially by the Deming Prize. This is thought
that the mission of the EQA to Factor 2 and Factors 4, the vision and ethics to Factor 10,
and the value and culture are corresponding to Factor 4. Moreover, the distribution
evaluation point of the Deming Prize is the Topmanagement 100 points, the
Fundamental 100 points, the feature of TQM 5 points, and the Topmanagement's
occupying the weight of about 50% shows the importance. It can be said that these three
factors will show the importance of the leadership by each dividing and displaying into
three sides as being in the explanation of the above-mentioned.
Though Factor 6 (Customer Market factor), Factor 11 (Process factor), and Factor 3
(Cross-Management factor) relate to the process of the customer value creation and
product development, production, and offer, Factor 6 centers on understanding and
respondence to the customer and market, Factor 11 takes up a Daily Management
process of the customer value creation and the continual improvement, and Factor 3
divides the side where the revolution of the system including QCDS is focused.
Factor 5 (Strategic Plan factor) corresponds to the strategic plan, the policy and
strategy, and the decision and deloyment, and company's basic principles of each Award.
Factor 8 (Information Utilization factor) corresponds to the analysis of information, the
information management and analysis, and IT and Factor 9 (Human Resources
Development factor) corresponds to the human resources focus, the people management,
the people results and the ability improvement of individuals and organization and the
human capability development.
It is specific obsevation that factor 1 (Partner factor) corresponds only to the EQ4
Partnership of EQA, Factor 8 (Information Utilization factor) doesn't have
correspondence by in the EQA. On the other hand, the factor corresponding to the
business results of each Award oppositely corresponds to Factor 2 (Social Responsibility
factor) and Factor 6 (Customer Market factor) are the main, and factor 9 (Human
Resources Development factor), Factor 11 (Process factor), and Factor 7(Revolutionary
Innovation factor) are added to this.
5.4. Study of Analysis Result
5.4.1 Factor Structure of each Quality Award
It is prepared for relation diagram between the above-mentioned 11 factors and each
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