TQM Model of Elements-Deployment Table Developed from Quality ...

Table 4.12 TQM Elements Deployment Table (synthesis) in Steps 5
1st 2nd
1 Understanding and zeal to Total "Quality" is 1.1 Idea of Total "Quality" is understood.
shown.
1.2 Understanding and zeal to TQM is shown
2.1 Leadership is demonstrated.
2.2Relationship to the stake-holder is focussed.
2 Leadership is established.
2.3 Organization power is strengthened.
2.4 In-house environmental making is done.
2.5 Law and regulations are esteemed.
3.1 Vision mission, values, policy, and the strategy are established.
3 Policy and plan are planned and deployed.
3.2 Vision, mission, values, policy, and strategy are deployed
4.1 Customer and market are understood.
4.2 Knowledge of customer and market is used.
4 Satisfaction of customer and market are
4.3 Response to customer and market is improved.
aimed at.
4.4 Customer and market satisfaction are clarified.
4.5 Customer-relationship is maintained and improved.
5.1 Human resoources is developed.
5 Management base is enhanced.
5.2 Information is used.
6.1 Management system is established.
6.2 Quality assurance system is established.
6 Management system process is enhanced. 6.3 Cross-Business-Element Management is established.
6.4 Group-wide Quality Management is established.
6.5 Fiscal resources and asset management are established.
7 Basic idea and technique of TQM are 7.1 Iidea and values of TQM are understood.
understood and used.
7.2 Scientific technique is understood and used.
8.1 Customer-relationship is improved.
8.2 People relationship is improved.
8.3 Social relationship is improved.
8 Achievement level of purpose and target of
8.4 Business connections relationship is improved.
the organization is measured and evaluated.
8.5 Stockholder relationship is improved.
8.6 Mission of organization is achieved.
8.7 Profit is continuously secured.
9 Concept, methodology, and technology of 9.1 Feature of TQM activities of company is put out.
TQM are investigated and developed. 9.2 Ahead of the time TQM is investigated and developed.
Next step is, To prepare for Matrix, the vertical (left side) cplumn are pccupoed by
TQM Element Deployment Table (synthesis and 3rd level) and Horizontal (top side)
column are dispointed by Each Award TQM Element Deployment Table (individual and
4th level) as shown Table 4.14, and each cell are used to identify for the both elements
rlationship. If a cell is not recognized any relationship, keep on blank, and the time of
caluculation, they are counted as “Zero”, then depending on their strength of
relationship, marked as 1 (Weak), 2 (Norml), and 3 (Strong). These strength of
relationship are called “Relation Degree”.
Then, the above correspondence matrix are prepared by 4th level elements for each
ward that these elements are nessary to consolidate up to 3rd level elements, and 3rd level correspondence Matrix table between TQM Element Deployment Table (synthesis
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