TQM Model of Elements-Deployment Table Developed from Quality ...

2001 former), “Meassurement, analysis, and kowledge ,amagement” (2003),
“Business results” (1997,1999, 2001). It is thought as for "Information and analysis"
corresponding to each year, "Business results" is common. And the items concerning.
"Strategic planning", "Customer and market", "Human resources", and "Process"
relations are < 0.4 or less or correspondences 1.
(4) Principal Component 4 "Human resources development": There are
correspondence to |Factor Loading|≧0.6; “Human resources use” (1989), ≧0.4;
"Strategic planning" (1997, 1999, 2001, 2003), “Human resources use” (1988),
“Human resources development and management” (1997), “Human resources focus”
(1999,2001, 2003, 2001 former), "Information and analysis" (1997, 1999, 2001),
"Measurement, analysis, and knowledge management" (2003). It is thought as for
"Human resources" correspond to a related item in each year. "Leadership",
"Customer and market", "Process", and "Business results" are < 0.4 or less. The
reason for correspondence with the item related to "Information and analysis" is
that is related to the use of knowledge resources.
(5) Principal Component 5 "Product and service process": There are correspondence to
|Factor Loading|≧0.6; “Quality assurance of product and service” (1989), “Result of
quality” (1989), “Process management is established” (2001 former), ≧0.4; “Quality
of strategic plan” (1988), “Result of quality assurance of products and services”
(1988), “Customer satisfaction degree” (1989), “Customer and market focus” (1997,
1999, 2001, 2003), “Process management” (1997, 1999, 2001). The items except
“Customer and market focus” are < 0.4 or less in 2003, and “Process management is
established” (2003) is consolidated only in two items "Value creation process" and
"Support process", and it is thought the influence of the lost of direct correspondence
Criteria item of independent 3rd level item like "Management of product and service
process" (1997), " Product and service process" (1999, 2001).
When considering the above by collective evaluation, thouth the Criteria item
composition frame did not change, “Quality assurance” in 1988 and 1989 changed to
“Management quality” focus, the Criteria items in 1997-2001 had some common feature
of Criteria item content, and also “Organizational governance” “Ethical behavior” are
included into “Leadership”, and “Information and analysis” become to emphasize
knowledge management as “Measurement, analysis and knowledge management”, the
content of "Process management" is consolidated in "Value creation process" and
"Support process", and then the deepening as the emphasis of "Governance and Social
Responsibility Results" etc. has happened in the content of "Business results" in 2003.
That is, it is thought that Facter Structure is transferring from “Management
Quality” in Chapter 5 to “Management Quality Focus Citizenship”.
186