TQM Model of Elements-Deployment Table Developed from Quality ...

Chapter 8 Cross-Functional Management and Cross-Management Factor
In this chapter, it is to clarify the feature and the effect of Cross-Organizational
Management activities (Cross-Functional Management activities or Cross-Business
Elemental Management) of Japan by Cross-Management Factor that is the original
structure factor of Deming Prize clarified in Chapter 5 based on Koura [1], that is used
for such as “DF 2 Product development and the business are reformed” and “DF 4 QCDS
management system”.
8.1 Cross-Management Factor
The Cross-Management Factor is a feature only of the Deming Prize though it is
mentioned in Chapter 5. The feature is in "Cross-Functional Management (It is being
called Cross-Business Elemental Management now)" that the Deming Prize recipient
enterprise advanced (Koura [1], [2], [3]).
This chapter sets the following three research subjects, and investigates the
activitis of Deming Prize recipient enterprises.
Research subject 1: Why did Cross-Functional Management composed the
Cross-Management Factor is bone as the feature only of Deming
Prize?
Research subject 2: What kind of management is Cross-Functional Management?
Research subject 3: What are the effects of Cross-Functional Managements?
8.2 What is Cross-Functional Management?
8.2.1 Difinition of Cross-Functional Management
It is explained the difinition of Cross-Functional Management first of all.
"Management activities that develope the program about each business element
of quality, cost, and delivery date, etc. from standpoint of company-wide (Or,
Division-wide) functionally, executes through Daily Management and Policy
Management of each execution division, evaluates the execution result from
company-wid standpoint, and takes any necessary action" (Shin Miura, Noriaki Kano,
Yoshikazu Tsuda, Yasuo Ohashi [4]).
Various management functions are, for instance, as for quality assurance, cost and
profit management, and quantity and delivery date management, etc. and the one here
to manage according to crossing the division and total management (Horizontal
Management) is carried on to Division Management (Vertical Management) according
to management emphasis item which are chosen by function.
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