TQM Model of Elements-Deployment Table Developed from Quality ...

Fiscal
Year
1988
1989
1997
1999
2001
2003
2001
(former)
Attached Table MBNQA Criteria Item and Principal Component Structure(1988/1989,1997-2003,2001 former)
Variable identifier
188
1
Principal
ingredient
Management
system
2
Principal
ingredient
Mission and
result of
organization
3
Principal
ingredient
Information
system
4
Principal
ingredient
5
Principal
ingredient
Human Product and
resoources service
development process
1 Leadership -0.648 -0.505 0.157 -0.276 0.072
2 Information and analysis 0.391 0.038 -0.501 0.212 -0.361
3 Quality of strategic plan -0.377 -0.324 -0.379 0.058 0.472
4 Use of human resources -0.294 0.587 0.163 0.593 -0.072
5 Quality assurance of producs and service 0.746 -0.138 0.065 0.319 0.304
6 Result of quality assurance of products and services 0.619 -0.156 0.107 0.278 0.428
7 Customer satisfaction degree 0.801 -0.195 0.223 0.231 -0.042
1 Leadership -0.557 -0.256 0.366 -0.372 -0.073
2 Information and analysis 0.076 0.003 -0.587 0.061 -0.346
3 Strategic quality plan development -0.472 -0.506 -0.348 0.218 0.239
4 Human resoources use -0.23 0.641 0.173 0.643 0.068
5 Quality assurance of product and service 0.459 0.028 -0.083 0.195 0.658
6 Result of quality 0.565 -0.047 0.161 0.192 0.605
7 Customer satisfaction degree 0.62 -0.158 0.21 0.149 -0.394
1 Leadership -0.684 -0.323 0.484 0.042 -0.029
2 Strategic plannig -0.598 -0.356 -0.239 0.516 0.195
3 Customer and market focus 0.696 -0.224 0.253 0.173 -0.427
4 Information and analysis 0.072 -0.505 -0.559 0.48 -0.117
5 Human resources development and management -0.317 0.685 0.243 0.55 -0.076
6 Process management 0.72 -0.027 0.124 0.122 0.531
7 Business results 0.071 -0.606 0.564 0.237 -0.018
1 Leadership -0.705 -0.467 0.42 -0.012 0.016
2 Strategic planning -0.593 -0.381 -0.27 0.469 0.212
3 Customer and market focus 0.669 -0.239 0.239 0.171 -0.427
4 Information and analysis 0.05 -0.491 -0.549 0.453 -0.106
5 Human resources focus -0.291 0.673 0.229 0.554 -0.114
6 Process management 0.743 -0.026 0.121 0.111 0.507
7 Business results 0.002 -0.55 0.592 0.287 -0.044
1 Leadership -0.658 -0.476 0.443 -0.01 0.033
2 Strategic planning -0.598 -0.377 -0.268 0.455 0.225
3 Customer and market focus 0.681 -0.225 0.26 0.16 -0.433
4 Information and analysis 0.154 -0.49 -0.537 0.475 -0.176
5 Human resources focus -0.322 0.688 0.236 0.532 -0.086
6 Process management 0.76 -0.022 0.126 0.086 0.426
7 Business results -0.007 -0.533 0.581 0.277 0
1 Leadership -0.616 -0.454 0.504 -0.079 -0.025
2 Strategic plannig -0.621 -0.329 -0.274 0.4 0.232
3 Customer and market focus 0.681 -0.225 0.26 0.16 -0.433
4 Measurement, analysis, and knowledge management 0.212 -0.498 -0.519 0.467 -0.279
5 Human resources focus -0.326 0.687 0.239 0.537 -0.088
6 Process management 0.841 0.03 0.041 -0.002 0.271
7 Business results 0.041 -0.537 0.633 0.191 0.006
1 Leadership is established. -0.606 0.036 0.369 -0.16 0.012
2 Strategic plan is established. -0.451 -0.202 -0.028 0.318 0.244
3 Customer and market is focused. 0.52 -0.287 0.221 0.208 -0.373
4 Information is analyzed. -0.038 -0.228 -0.457 0.208 -0.351
5 Human resources is focused. -0.333 0.614 0.209 0.575 -0.06
6 Process management is established. 0.387 0.079 0.186 0.069 0.646
7 Business results is measured and evaluated. 0.032 -0.248 0.621 0.428 -0.122