TQM Model of Elements-Deployment Table Developed from Quality ...

Productivity Center for Socio-Economic Development (JPC-SED). It became a main
body of the CS Forum on May 14, 1994. As for the CS Forum, 100 and tens companies
participated, two research groups of the evaluation system research and the criterion
research started, and pilot version evaluation criteria "Customer Value Management
Award" was made in 1995. In addition, the study was added from industrial sides such
as industrial property, consumer property, and service property, etc. and it became
"Management Quality Award Evaluation Criteria" in 1996 (Japan Productivity Center
for Socio-Economic Development [18]).
3.4.2 Purpose of Japan Quality Award
It is preparing for the purpose that its own management is self-reviewing and
promoting for identifying for reforming by use of the Management Quality Award and
Evaluation Criteria book, a social contribution etc. as to reinforce by sharing the
concept of the MBNQA and the EQA to match the level of the criteria to an international
level to catch up to the level of other country. It is considered to make the distribution
point 1000 full marks. And it is administrated by the Management Quality Council
(Japan Productivity Center for Socio-Economic Development [18], [19]).
As the advantage of the introduction as the centeral activities of "Management
Quality Improvement Program", explain as follows;
(1) To create management constitution that gives birth to a superior achievement.
(2) To clarify important improvement area on the management.
(3) To verify effectiveness of the management.
(4) To be able to improve self-innovation ability by the continuous improvement.
(5) To be upgraded for consistency and effect of various improvement activities.
3.5 Development and Social Influence by Quality Award in each Country
3.5.1 Malcolm Baldrige National Quality Award(MBNQA)
(A) Status of MBNQA recipients
Fig. 3.3 is shown for 15 years recipients status MBNQA based on the offer data of
Quality Program and NIST (National Institute of Standards and Technology).
It is explained further as 871 companies (average 58.1 companies per year) were
applied, 183 companies were qualified (average 12.2 companies per year), and 51
companies were recipients (average 3.4 companies per year). Moreover, MBNQA
Criteria have been distributed about 1.86 million in 15 years (average 0.12 million
copies per year) and the heighest score was 0.24 million copies in 1991. It is said that
Web Site is a main distribution mechanism and there are download of 80,000 per month
recently.
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