TQM Model of Elements-Deployment Table Developed from Quality ...

Table 2.6 Intangible Effects of TQM Activities in Deming Prize recipients enterprises
Age
1950 1960 1970 1980 1990** Total
Intangible effect No. of co.
1 Promotion of improvement of
33 16 36 54 39 178
company constitution 3 12 39 15 69
2 Establishment of management vision
3 Clarification and thoroughness in
10 15 25
1 company's policy 6 10 16 33 16 81
Management 4 Establishment of company-wide
aspect cooperative system
5 Clarification of responsibility and
3 11 27 48 20 109
authority 4 2 6 12 7 31
6 Smooth cooperation between divisions 1 5 22 37 15 80
7 Enhancement of GWQM
1 Establishment of quality assurance
2 3 11 2 18
system
2 Transfer customer and in-house
1 3 10 16 13 43
information smoothly 3 2 12 19 8 44
2 Quality 3 Respect of opinion of other standpoint
assurance and subsequent process 3 1 7 24 13 48
aspect 4 Improvement of confidence of
customer 1 4 10 5 20
5 Quality leadership
6 Accumulation and improvement of
2 5 9 1 17
technology 3 1 3 10 4 21
3 Attitude
and
technology
aspect
1 Spread of idea and technique of QC
2 Promotion of standardization
3 Understand importance of data
4 From the result oriented to the
process oriented
16
9
2
6
4
2
3
21
5
15
15
18
4
14
20
14
1
2
10
75
23
35
48
1 Improvement of quality consciousness 5 8 20 37 14 83
2 Improvement of cost cosciousness
3 Improvement of problem and
5 7 8 7 27
4 Human
aspect
improvement consciousness
4 Improvement of problem-solving
5
bilit
Improvement of self management
2
2
2
2
4
15
15
17
27
29
20
17
15
10
63
63
51
6 Improvement of morale 4 18 12 14 48
7 Human resources development 1 8 11 9 29
5 Social 1Responsibility and contribution to
contribution customer and society 1 1 5 1 8
6 Employee
welfare
1 Making the joyful quality of working
2
lif
Improvement of employee's welfare
3 Build up of labor relations excellent
1
1
1
2
3
1
1
13
1
7
1
1
24
5
4
Remarks
Noriaki Kano and Kozo Koura(1991) "Development of Quality Control seen throough
Companies Awarded the Deming Prize" and Report of Statistical Application Research,
Vol. 37, 1990-1991, pp. 79-109, JUSE be revised in 1995. * are included the ma
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