TQM Model of Elements-Deployment Table Developed from Quality ...

Chapter 1 Background of Research and its Purpose
1.1 Purpose of Thesis and its Composition
The Research of TQM Element was started for “TQC Systematization by Classified
System” the TQC Systematization Research Group of Japanese Society for Quality
Control in 1992 where the author belonged and the “Researches of Quality Award” was
started from “Quality Award in Each Country” in the GLQM (Global Quality
Management) Case Study Group of same Society in 1995. It was an investigative
activity that received corresponded for rise of the concern to the quality in every country
in the world from 1980's. The investigation of actual conditions of Quality Award in each
country began in the GLQM Case Study Group. And then, the early research and the
comparison research about the following 4 Awards were carried on continuously at this
research. And, the TQM Elements Deployment Table was completed becoming a
worldwide, common standard by the integration of the TQM Element Deployment Table
in the Quality Award by the idea of the TQM systematization. It can be settled to
compare the structure factors of Quality Award examination item by the common
standard using this table as anchor that did not exist with early research.
The National Quality Award (called as NQA) is enumerated as one of tipical
example for an international concern on TQM, which are further deployed as “Quality
Award” enacted in 67 countries as of 2004. When the propagation routes of National
Quality Award are traced, it propagated from the Deming Prize of Japan (1951),
Malcolm Baldrige National Quality Award (1987 in U.S.A. called as MBNQA), and
European Foundation for Quality Management (called as EFQM) and European Quality
Award (1991, called as EQA). The MBNQA were propagated to North and South
America, and Asia, and the EQA to the entire Europe, the Middle East, and Africa.
These Quality Awards are prime mover for spreading and promotion of TQM (Total
Quality Management).
The purposes of this research are considering the passage of progressing of the
quality award, creation, extracting and synthesizing of the TQM element by the
Functional Analysis of each award, making the TQM Elements Deployment Table that
becomes the result an anchor, the TQM element of each award comparison, the analysis
of those features, next the investigation and the research of utilization of the TQM
element in the management, and the contribution to the development of TQM in the
future. 4 Awards of MBNQA, EQA, Japan Quality Award (1995, it is called JQA), and
Deming Application Prize (It is called the Deming Prize) were selected as the main
quality award becoming the object of this research and ISO 9001 was added to the
research object from the objectively international point of view though it differed from
Quality Award in addition.
This paper will present these implementation, each country recognizes the Quality
Award that are not only for a mere social honor but also to challenge for improvement of
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