TQM Model of Elements-Deployment Table Developed from Quality ...

(b) Item for Human Resource related concerns: Human Resouses Focus (MBNQA),
People Management (EQA), Human Resourse Development and Learning
Environment (JQA), and Human Resourse Development (Deming Prize) are
taken up as an important element.
(c) Item for Information related concerns: Information and analysis (MBNQA),
Process Information System and Efficiency/Effect measurements in second
level item in Process (EQA), Sharing and Use of Information (JQA), and Use of
Information (Deming Prize) are adopted. This is reflected the importance of
information technology development and inter communications.
(d) Item for Process Management concern: Process Management (MBNQA and
JQA), and Process (EQA) are important items that arose from the research of
Japanese TQC. In the Deming Prize, this item is not because it is included in
the concept according to Management System, Quality Assurance System and
Cross-Business Element Management System in TQM.
(e) Item for Social Responsibility concern: “Corporate Responsibility and
Citizenship” as the second item of "Leadership” (MBNQA), "Impact to Society"
(EQA), "Result of Social Responsibility and Eenterprise Ethics" as the second
item of "Result of the Corporate Activities" (JQA), "Relationships between the
Society and Stockholder" as the second item of "Contribution to Achievement of
Company Objectives " (Deming Prize) are emphasized. These are thought to be
appearance of the social responsibility idea of the enterprise. The MNQA
adopted "Corporate Governance", "Ethics Behavior", and "Result of the
Crporate Governance and the Social Responsibility" in 2003.
(F) Weight of Criteria Item
The evaluation scoring of MBNQA and JQA are 1000 points full marks in the
criteria item and EQA is up to 100% Weighing System organized. Deming Prize system
is accumulated up to the evaluation points of examiners reviewed the distribution to the
examination item of the features activities 5 points, Topmanagement Body 100 points
and all company 100 points, and then 50% the weight of the Topmanagement Body
shows the importance of the leadership.
If it is classified their evaluation frame work by EQA concept that are structured as
these distribution points is distributed according to thinking by Enablers (driving
system) to be "Characteristic that became a success factor" and Results (result system)
to be "Characteristic in which the result was shown", the weight is expressed as Process
and Result by idea of Cause and Effect Diagram in the Table 4.3.
Each national Award are allocated some score of points to each item, that it could be
evaluated their importance depending on allocation higher points. MBNQA and EQA
are equally allocated points to the both results nd process categories. However JQA and
Deming Prize are shifted to more process oriented allocation than results, JQA allocate
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