TQM Model of Elements-Deployment Table Developed from Quality ...

Comparing the both, it is shown that the idea of the vision, the mission, and the value
is not clear as a current state of Japan, though it is interpreted that the vision of the
JQA has the meaning that contains the ethics and the mission of the EQA and it has s a
point not clear. Moreover, the Value Proposition is interpreted in Japan “To offer
Customer Value desired” and it is not used in the meaning like the EQA. However, it
can be said that these points are evidences for the JQA to start approaching the EQA
while making the MBNQA a model.
(4) Feature of Deming Prize.
Relationship Index of Table 4.15, “1 Top’s role and mission are established” (5142),
“8 Human resources is developed” (11699) and “11 TQM is promoted” (8464) are top, and
“2 Management plan system is established” (7690) next mark, and three elements as “3
Response system for customer is established” (5262), “4 Product and service offer
process is established” (6660) and “6 Quality and environmental system is established”
(5449) become the lowest.
The Deming Prize professes clearly a philosophy of TQM (Total Quality
Management).
The examination system of Deming Prize is not structured by Conformity
Evaluation method against the preestablished and detailed “Evaluation Standard” but
examinating by outlined "Criterion" for rating the evaluation points and the evaluation
axis (effectiveness, consistency, continuance, and thoroughness). "Criterion" is divided
into "Fundamental Items (category of F)", "Specialty of Activities (category of S)" and
"Top’s Role and its demonstrating (category of T)". The point to take up the top
managment separately is important.
There is a document " Examination Viewpoints" besides "Criterion" in the Deming
Prize, and the examination is referred to. In this research, it is judged it is more
preferable in the comparison with other Award, and has extracted the Quality Award
TQM Element chiefly based on " Examination Viewpoints".
" T.1 Understanding and zeal to TQM", "T.3 Organization power (core technology,
speed, vitality)", " F.2 Management system in TQM", " F.4 Business elemental
management system", "Quality circle activity" in " F.5.3 Respect humanity" of " F.5
Human resources development", " F.7 Idea and sense of values of TQM", "F.8 Scientific
Methodology", and " S Feature of TQM (something plus)" are features that other Award
do not have though it can be said it is natural. Moreover, "F.10.1-10.5 Relationships
(customer, employee, society, business connection, and stockholder)" and " F.10.6
Achievement of the mission of the organization" and " F.10.7 Continuous secure of
profit" are emphasized in " F.10 Contribution to achievement of the company objectives "
and the assurance evaluation in the future will be added to the evaluation at the time of
the examination as " Evaluation of TQM Continual assurance". It is thought that "4
Quality assurance system"and "5 Cross-Business-elemental management system" of the
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