TQM Model of Elements-Deployment Table Developed from Quality ...

on the plus side, “9.2 Management Review is implemented”, “9.5
Businesses Results is improved”, and on the minus side, “4.5
Customer Satisfaction Degree is improved”.
Factor 2: It is named "Product and service process factor", because the TQM
element existed that on the plus side, “3.3 Customer-relationships are
constructed”, “2.6 Long term profit is ensured”, and on the minus side,
“5.5 the GWQM process is established”, “6.1 Qualities, Environmental
regulations, and standards are focused”.
Factor 3: It was named "Relationship factor" because the TQM element exist that
on the plus side, “3.3 Customer-relationships is constructed”, and on
the minus side, the elements such as the customer, employee, and
stockholder are concentrated, as “6.1 Qualities and Environmental
regulations are focused”, “6.4 Processes Management and
Improvement are proceeded”, “8.1 Basis of Human Resources
Developments is established”, “9.4 Stockholders-relationship is
improved”
.
(4) Accumurateive Contributiion Ratio is 0.976, caluculated by Factor 1, Factor 2,
among of 3 factors that Factor model could be explained by these 2
fctors.
(B) Application of Principal Component Analysis
(1) Selection of analysis method
The matrix of Table side ☓ Table top of 48☓233 and 49☓49 for the time
series comparison by the Principal Factor Analysis Method is prepared and
analized, but the Correlation Coefficient Matrix fall the rank falling (omission).
The reason is in the cause that there are a lot of 0 and no quite effective data in
the element of the matrix. Moreover, because the number of rows was able to be
used up to 256 rows, the Principal Component Analysis Method was adopted, and
the matrix of 48☓49 was prepared and used.
(2) Extraction and interpretation of Principal Component
The Cumulative Contribution Ratio becomes 7.53% by 5 Principal
Components as the Table 6.3 after the results of studies of the number of
Principal Component by the Eigenvalue.
The Principal Component name was interpreted from the Principal Component
Scorebook and the Principal Component Score Scatter Diagram with TQM Elements
Deployment Table and 5 Principal Components as follows.
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