TQM Model of Elements-Deployment Table Developed from Quality ...

(2) MBNQA is recognized their requirement is “To promote quality awareness,
understand the requirement for quality excellence,and share information and
benefits about auccessful quality strategies”, that are highly recognized as nucleate
sence of value are equivalent to TQM doctorines by experts. The business
management decision sources such as quality data collection and analysis, and effort
of quality improvement are not concentrating for failure elimination but need to
establish creative activity related with influences of customer satisfaction rate. It is
necessary to establish the standard for performance achievement be numerically
measurable and evaluable.
(3) As for EQA, the rationale is that “Customer satisfation, people satisfaction and
impact on society – results, are achieved through leadership driving policy and
strategy, people management, resoouces, and processes – enablers – ultimately
leading to excellence in business results”. EQA criteria are similar to MBNQA
criteria (guidance ability, employee management, policy and strategy, resource,
process, and customer satisfaction rate) and three EQA criteria (people satisfaction
rate, influence on the society, and result of the management) have been introduced
as new elements. Especially, impact on society criteria focuses such as charity:
involvment in the community’s education, sports, and leisure: the effect of
emploument instability: energy conservation and ecology, are not addressed in other
two Award (MBNQA and Deming Prize). EQA criteria seem to extend to the central
concepts of TQM.
As a result, the comparison table of three award is shown as a Quality
Management Continuum through 1951 → 1987 → 1992, and these three awards are
characterized as: Deming Prize is "Quality Control", MBNQA is " Management Quality",
and EQA is " Enterprise Quality as the Citizens” while the establishment fiscal year
passed in. As for definition of “quality” concerns, Deming Prize is defined as
“Conformance to Specification”.
[Note: " Conformance to Specification" was mistaken, at the time of this paper
publication in 1994, the promotion of TQC was emphasized, and Total Quality was
already defined as broader meaning of under TQC implementation. For instance, NEC
Corporation were defined Quality for Quality Operation in 1972, by President of NEC,
Dr. Koji Kobayashi, as "7 Q“ such as "Q of Management", "Q of Product and Service", "Q
of Environment (from workshop to global environment) ", "Q of Rrelationship with Local
Society (including International Relationship)", "Q of Human Behavior", "Q of
Performance Achievement", and "Q of Corporate Image" was adovocated by president
(Nomura, Kobayashi, Taguchi, Tsukasa, Idemitsu [14]). Further TQC Systematization
Research Committee defined as totalized quality be classified as "Quality of
Management", "Quality of Product and Service", "Quality of Operation and Business",
"Quality of Environment (From workshop to global environment)", "Quality of Human
Being", "Quality of Information", "Quality of Performance", "Quality of Society (From
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