TQM Model of Elements-Deployment Table Developed from Quality ...

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If those contents is studied at the 2nd and 3rd level, the element to achieve the improvement of the Partner performance index by the tie-up of the strategies and policy like construction of an external partnership, sharing the culture and knowledges, and collaborative activities of the supply chain improvement etc. is the Criteria item, and these are quite similar concept of GWQM (Group-wide Quality Management) in Japan. (2) Deming Prize: Cross-Management factor It has a strong correlation in " DF4 Management system of the Quality, Cost, Delivery Date, Safety, Environment etc." and it has a weak correlation to “DF2 Product Development and Business are reformed”. These contents are the Cross-Business-Element Management, making efficiency by business reformation, and Cross- Business-Element gets the important position. (3) Deming Prize: Revolutionary Innovation factor It has a strong correlation "DS2 Vision, Strategy, and Leadership", “DS4 Performance of Organization is improved greatly”, " DS5 Management Base of Organization is established" and " DS6 Others" and it has the correlation to "DS3 Customer Value is created" is weak correlation. These contents are covering; To display for leadership with collaborated vision and value, To realize for excellent enterprise on business management strategy, To innovate and improve prganization, To contrive for system of unique quality creation and quality improvement, To develop for quality assuring supply chain management (SCM) system, To develop for oversea procurement, production and logistic system based on quality and delivery assurance (quantity and time), To develop and innovate quality system on environment protection, conservation of natural resources and and energy, operation safety and product safety, To develop for process innovation program like concurrent engineering, To develop on plan, develop, research, technology system for excellt new product (product and service) and develop on drastic new product development lead time, To develop quality processing innovation like concurrent engineering, To develop for feasible quality control methodology for new technology creation by up-grading of technology and core compitence, To develop human capability strengthen system for improvement people satisfaction, To structure for excellent quality management system based on ful IT 163
technology utilization, To develop for quality system to aquire customer satisfaction in solution business related. “Others” concerns, the excellent features activities in regional social contribution activity, enterprise ethics, and ovservance of law and regulation are shown in the 3rd and 4th level items (Elements) are covered such requirment in detail. 5.5 Conclusion The tendency of the quality focus in every country in the world is clear because National Quality Award is being enacted in 63 countries now, and eventually Total Quality Management (TQM) is being recognized as a basis of business management. The following can be said to the research subjectsc set by this chapter opening from the confirmation of the above-mentioned. Research subject 1: Is it possible to mutually compare between each Quality Award by synthesis and systematized TQM Elements? Factor structures by the Principal Factor Analysis is able to be compared by preparing the TQM Elements Deployment Table as an anchor. Research subject 2: Is it possible for identification of each features and characteristics by mutual compaison of each Quality Award? It is thought and each Award can be multiprongly compared each other as the above-mentioned, and it is effective also to the overall consideration. It will be explained the result obtained as follows. (A) The factor structure of each Quality Award will tell that MBNQA is focused on "Management Quality", EQA is focused on "Enterprise Quality as the citizens", JQA is focusd on "Management Quality plus Society Responsibility", Deming Prize is focused on "Continuous Promotion and Revolutionary Innovation of TQM", ISO 9000 is focused on “Quality System”. (B) Common Factors for all Awards Management Responsibility, Social Responsibility, Leader Philosophy, Strategic Plan, Customer Market, Pprocess, Information Utilization, and Human Resources Development; 8 factors are listed up. (C) The Partner factor of EQA and the Cross-Management factor and the Revolutionary Innovation factor of Deming Prize are given assuming as the feature. 164
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Middle East, and Asian countries. M
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management-led and customer-oriente
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September 15, 1988, and the quality
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Then, EU (European Union) and EFTA
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No. of Companies 120 100 80 60 40 2
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This observation was further mentin
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further than we could have done on
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for business result/performance eva
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(C) Social influence of Malcolm Bal
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Sum of Winners 70 60 50 40 30 20 10
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④ Create a succinct decription of
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Award was won at the international
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The social influence of JQA is summ
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the TQM activities is concentrated
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Reference 1. Noriaki, Kano and Kozo
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Chapter 4 Development of Comparison
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Award TQM Element Deployment Table
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(2) MBNQA is recognized their requi
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Table, 4.1 Emphasis point % compari
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method. This system are structured
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The EQA was further expanded the co
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(C) Objectives (1) Exept Deming Pri
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1 Leadership (120) Leader ship (10%
Page 123 and 124: Aim of TQM Framework of TQM (10) Co
Page 125 and 126: (b) Item for Human Resource related
Page 127 and 128: Table 4.4 Comparison of Expensecost
Page 129 and 130: (3) The assessment process is that
Page 131 and 132: Functional analysis of Deming Prize
Page 133 and 134: Step 2 to Step 3 Conversion of 4 th
Page 135 and 136: (Deming Prize Committee [7]), “Ma
Page 137 and 138: of MBNQA by Table 4.8 decrease elem
Page 139 and 140: Table 4.12 TQM Elements Deployment
Page 141 and 142: that this matrix is organized by 18
Page 143 and 144: Table 4.13 is named "TQM Elements D
Page 145 and 146: anking is done, rough of the featur
Page 147 and 148: There is neither "3 Customers and M
Page 149 and 150: Comparing the both, it is shown tha
Page 151 and 152: ut the coparison possibility can be
Page 153 and 154: 5. EFQM: The EFQM Excellence Model
Page 155 and 156: Attached Table: TQM Quality Award E
Page 157 and 158: y mutual comparison of each Quality
Page 159 and 160: In the Principal Component Analysis
Page 161 and 162: correlation with element related to
Page 163 and 164: Quality Award, as shown in Fig. 5.1
Page 165 and 166: About the absolute value of Factor
Page 167 and 168: Fundamental Feature (Speciality) To
Page 169 and 170: the Basis of quality management is
Page 171 and 172: Table 5.5 Summary of Factor Structu
Page 173: Table 5.6 Common factor and Factor
Page 177 and 178: Reference 1. Kozo Koura, Tadashi Yo
Page 179 and 180: 1 Partner factor 6 Customer Market
Page 181 and 182: Criteria Element into each crossing
Page 183 and 184: Table 6.1 MBNQA Criteria Item Ttime
Page 185 and 186: It is summarized that the criteria
Page 187 and 188: Table 6.3 Contribution Ratio of Eig
Page 189 and 190: |Factor Loading| ≧ 0.4 or less: L
Page 191 and 192: esults |Factor Loading| ≧ 0.4 or
Page 193 and 194: (f) criteria in 2003 About the abso
Page 195 and 196: 2001 (former) Table 6.4 Summary of
Page 197 and 198: 2001 former), “Meassurement, anal
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Page 201 and 202: management" for the future and "Qua
Page 203 and 204: Table 7.1 Progress of Management an
Page 205 and 206: Cost-up. The Construction of Consti
Page 207 and 208: improving steadily by promoting dep
Page 209 and 210: It was decided to achieve the above
Page 211 and 212: TQM (illustration)" as a common sta
Page 213 and 214: Because TQM is company-wide activit
Page 215 and 216: information management (IT; informa
Page 217 and 218: Fig. 7.3 The Evolution of Strategic
Page 219 and 220: 7.4 Management at which TQM aims Wh
Page 221 and 222: Management for Policy: Development
Page 223 and 224: When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
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cross-functionaly with TQM by board
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For example, a Worjing Team of Qual
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Fig.8.5 (a) Highly Developed Organi
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8.3.2 Role and Duty of Cross-Functi
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(1) All mutual agreement is obtaine
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It is understood that the compositi
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And, if it is company-wide problem,
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department become secretariat thoug
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(3) Do not think that Division Mana
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is clarified though the business jo
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After 1960's, most of the Deming Pr
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Management (10.5) Auxiliary functio
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Table 8.7 Problems before Introduct
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Table 8.9 Main Problem before Intro
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Table 8.10 Effects after Introducti
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(4) It becomes easy for the Bottom
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Reference 1. Kozo Koura: Developmen
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September 1999 32. Michiteru Ono: J
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Table 9.1 Summary of Comarison Anal
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(a) Processes that benefit customer
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That is, ISO proposed the process f
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Table 9.2 Comparison of Leaderships
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of joint collaboration work beween
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It was President TQM Diagnosis in D
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classes are sent with at the top th
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His interest never waned. If the mo
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preparation processing in a new age
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William A. Golomski cooperated behi
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And, this relates to the civilizati
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Reference 1. Masao Nemoto, Kozo Kou
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for receiving the material offer fr
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