TQM Model of Elements-Deployment Table Developed from Quality ...

Table 8.9 Main Problem before Introduction of Cross-Functional Management (1960-1990), 102 companies
Division Step
Problem
Common Cooperation between divisions is weak. 30
General
All company quality assurance system corresponding to the market
and the customer needs is incomplete.
17
Project
Grasp of demanded quality, collection of market quality information is
insufficient .
25
Design/ trial Outflow of problem of design and experimental stage to post-process 16
Production Outflow of problem of production preparation stage to post-process 20
Quality
There are a lot of defective in processes. 22
assurance
Manufacturing
Defective unprevention and recorrance prevention activity that holds
factor system is insufficient.
20
Quality assurance is an inspection oriented principle. 18
Built-in quality in process is weak. 16
There are a lot of complaints and a quality troubles. 26
Sales service There are a lot of emergency measures, and claim management's
correspondence is slow.
16
Management system
Cost/ profit
management Improvement activity
Cost project is insufficient.
Scientific all company profits and cost improvement activities are
insufficient.
14
14
Amount/ Production plan
delivery date process organization
Lloss by the process complication increases. 11
management Stock Amount of stock increases. 11
Project power and
technology
Advanced technology shortage corresponding to new field 17
New product Product strategy and
development information gathering
Search, collection, and report of product planning information like
market, customer, and technology, etc. are insufficient.
15
Development period
and prior study
Outflow of problem of project and development stage to post-process
by insufficiencyof prior measures
15
Retail Use of information
management
Business posture
Collection, analysis, and use of market and customer information are
insufficient.
Mid/long-term business strategy is lacked.
13
11
Safety/
healthcare
management
Safety healthcare management activity and system are insufficient.
There are a lot of industrial injuries.
6
4
Remarks
The figure of each column is a problem number. Because the cooperation between divisions
appeared at each division, they are put in "Common".
(D) Effects after introduces it
The effects after it introduced it was classified into 1084 of a total sum under
99 categories. Because commonness and quality assurance, especially "Cooperation
between divisions strengthens" appeared at each function division, Table 8.10 is put in
"Common" as a total sum. Table 8.11 is various functions of, that is, Cost and Profit
Management, Quantity and Delivery Date Management, New Product Development,
Sales Management, and Safety and Healthcare Management excluding Common and
Quality Assurance.
And, the main effect in them was shown in Table 8.12.
246