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TQM Model of Elements-Deployment Table Developed from Quality ...

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(f) criteria in 2003<br />

About the absolute value <strong>of</strong> Factor loading<br />

|Factor Loading| ≧ 0.6: Leadership, Strategic planning, Customers and market focus,<br />

Human resources focus, Process management, Business results<br />

|Factor Loading| ≧ 0.4 or less: Leadership (2), Measurement, analysis, and<br />

knowledge management (3), Human resources focus, Business<br />

results<br />

|Factor Loading| < 0.4 or less: Leadership (2), Strategic planning (4), Customer and<br />

market focus (4), Measurement, analysis, and knowledge<br />

management (2), Human resources focus (3), Process<br />

management (4), Businesss result (3)<br />

22 in total.<br />

1 Leadership<br />

2 Strategic planning<br />

3 Customer and market focus<br />

4 Measurement, analysis, and<br />

knowledge management<br />

5 Human resources focus<br />

6 Process management<br />

7 Business results<br />

Figure 6.6 Component Structure <strong>of</strong> MBNQA 2003<br />

(g) Fiscal year 2001(former)<br />

About the absolute value <strong>of</strong> Factor Loading<br />

|Factor Loading| ≧ 0.6: Leadership is established, Human resources is focused,<br />

Process management is established, Business results is measured<br />

and evaluated.<br />

|Factor Loading| ≧ 0.4 or less: Strategic plan is established, Customer and market<br />

182<br />

Management system<br />

Mission and result <strong>of</strong><br />

organization<br />

Information system<br />

Human resources<br />

development<br />

Product and service<br />

process

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