TQM Model of Elements-Deployment Table Developed from Quality ...

(4) It becomes easy for the Bottom up proposal from the hierarchy below managers to
go out.
(5) The director seems to be executives and it comes to cooperate and mutually
support by company-wide broad and flexible view not division profit
representative
8.9 Consideration
In this chapter, the frame of consideration from the investigation and research of
the introduction and promotion and excution situation of Cross-Functional
Management of the Deming Prize recipient was described. It is necessary to become
seem natural in the every employee’s consideration and activity in daily routine work to
achieve customer satisfaction truly. The Cross-Functional Management problem always
exists by the change of the social environment and the advancement of the technology,
and it is necessary to continue the Cross-Functional Management activity.
As a problem in the enterprise of Japan are as follows.
(1) The vertical management (management by the method of the command and the
instruction in the line structure) is predominant. Therefore, communications and
cooperation between divisions (horizontal type relation) is insufficient, and the
horizontal type management is weak and not effective to company-wide problem
solving.
(2) For instance, neither the role nor the business allotment of each division for the
function like Quality Assurance are clearly and authorized.
(3) "It is necessary to build effective and efficient management system to cooperate
between divisions as the tailored smart and fine looking CLOTH with a vertical
function like the WAEP and the horizontal function like the WOOF, and to
strengthen organizational constitution." for this reason.
Here is the fact how the Toyota Motor stands based on, nothing but Cross-Functional
Management concept recognition, and was especially introduced in 1963.
To enumerate results of this investigation and research,
(1) The Cross-Functional Management is the most powerful Business Management
technology for the business management efficiency and management level
improvement to achieve a higher customer satisfaction degree level by TQM
promotion excution at each enterprise.
(2) The necessity and inevitability of Cross-Functional Management will happen,
because Cross-Functonal Management problem always exists by the change of
enterpise environment and the advancement of technology.
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