TQM Model of Elements-Deployment Table Developed from Quality ...

There is neither "3 Customers and Market Focus" nor "4 Information and analysis"
that exists in the MBNQA, but “4 Measurement, Analysis, and Knowledge
Management” in MBNQA 2003 correspond to “4e Information and Kowledge are
managed” in EQA 1999, and “4.a External partnership are managed”, "4.b Finances are
managed", and "4.c Buildings, equipment and materials are managed" of "4
Partnerships and resources” in EQA are not emphasized in other Award. The first item
of the result system includes four items of "6 CustomerResults", "7 People Results", "8
Society Results", and "9 Key Performance Results", and moreover, the EQA gives 5.0
points of 10.0 point as a whole-inside, and is the highest in each Award though the
evaluation of the result is 1 item of "7 Business Results" (450 points) in the MBNQA. In
addition, it is given including the illustration that "a Perception Measures" and "b
Performance Indicators" are detailed in those each items. These indices are concrete,
and there are as many as 136 elements (about 36%) numeric indices in 327 elements of
the fourth level.
(3) Features of Japan Quality Award
It is top in five elements, saying that "2 Management Plan System is established"
(11625), "4 Products and Service offer Processes are established" (16561), "6 Qualities
and Environmental Systems are established" (14873), "7 Information System is
established" (3466), and "10 Social Relationship is established" (10751), and four
elements, saying that "1 Top’s role and mission are established " (3909), "3 Response
System for customers is established" (14518), "5 Business Management System is
established" (5651), and "9 Mission and Rresults of Organization are improved" (8002)
becomes next mark from Relation Degree of the Table 4.15, as a result, high evaluation
point are possessed overall, and the low rank element doesn't exist. "9 Mission and
Results of Organization are improved" is ranked next to MBNQA, which is evidence of
the assumption that JQA is following MBNQA program and Relation Degree
distribution is relatively similar to EQA and ISO 9000.
Though the compositions such as "Criteria", "Glossarial explanation", and "Points in
evaluation guideline" of JQA are similar to MBNQA, following stated revision are brand
new concept such as; the content of "Organization Profile" of MBNQA is structured by
four items such as "Recognition concerning on Organization, Recognition on
Competition, Recognition on Revolution and Information on Organization" as a content,
"2 Social responsibility in managements" is upgrade into be 1st level item and to have
named the “Process Management” of MBNQA is renamed "6 Value Creation Processes".
In addition, the JQA is emphasized "8.3.1 Quality in Product, Service, and Process",
"8.3.2 Quality of Customer-Relationship", "8.3.3 Quality with Business Partner", and
"Result of Qquality" as a “8.3 Result of Process”, and appears in showing of the
Relationshp Inex of TQM element "4 Products and Service offer Processes are
established" (16561) as the top in each Awards. Moreover, 400 points are given to "8
136