TQM Model of Elements-Deployment Table Developed from Quality ...

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Aknowledgment The research of the Quality Award in each country was started in "GLQM Case Study Committee" of JSQC (1995-1999). However, the research of "TQM Element as the function" that applied the idea of the Business Function Development of QFD began because there was an insufficient point in an academic research. In that case, we want to express my gratitude to former Professor Yoji Akao, Asahi University, Faculty of Business Administration, Department of Information Management, who got the point from an academic viewpoint. Moreover, I want to express my gratitude to Professor Tadashi Yoshizawa Teikyo University, Faculty of Economics, Department of Environmental Business, (former professor of Tsukuba University) who is a joint writer of the thesis in Chapter 4 and Chapter 5. And, when I make this thesis, I got various informations on the Malcolm Baldrige National Quality Award from Dr. Harry S. Hertz, Director for Quality Program, NIST introduced by former ASQ Chairman, the late Mr. Willam A. Golomski. And, the presentation of study permission of Dr. W. Edwards Deming document and Doctor's books in the United States National Congress Library was undertaken from Mrs. Diana Deming Cahill, President of the Deming Institute. The documents related to the European Quality Award were presented from EFQM Brussels Representative Office. And the idea of the ethics culture etc. of the European Quality Award was discussed and confirmed with Mr. Peter Docwra, EFQM, Manager, and Model Promotion & Awards introduced from Professor Jens J. Dahlgaard, Linköping University, Sweden each other. In addition, I got a valuable opinion in the standpoint of the management person to whom TQC was promoted from the late Mr. Masao Nemoto, former chairman of Toyotagosei Co. Ltd. in "Quality Award in each country". Moreover, support from lecturer Yasuharu Sano, Department of Information Management, Lecturer Kei Inayoshi, Department of Business Administration, Fuculty of Business Administration, Asahi University, about the operation of Excel was undertaken. The ISO 9001 book was presented from Mr. Jyun Nakaizumi, former Chief of Educational and Training Section, Japanese Standards Association. And, support from Mr. Naoyuki Yanagimoto, the Japan Quality Award Promotion Department, the Japan Productivity Center for Soco-Economic Development, and the Deming Prize Committee Secretariat, Union of Japanese Scientists and Engineers was undertaken. Additionally, I want to express our gratitude a lot by no enumeration of the name here 279
for receiving the material offer from the organization and the person related to the university in several countries. Thank you very much to Professor Hiroe Tsbaki, Professor Noboru Ogura, Assistant Professor Chizuru Nishio of the Graduate School of Business Sciences, the Universsity of Tsukuba, and Professor Tadashi Yoshizawa of the Teikyo University who guided when this thesis is completed for the end it. I sincerely pray for the repose of Dr. W. Edwards Deming’s Soul with thanks. 280
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Middle East, and Asian countries. M
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management-led and customer-oriente
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September 15, 1988, and the quality
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Then, EU (European Union) and EFTA
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No. of Companies 120 100 80 60 40 2
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This observation was further mentin
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further than we could have done on
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for business result/performance eva
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(C) Social influence of Malcolm Bal
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Sum of Winners 70 60 50 40 30 20 10
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④ Create a succinct decription of
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Award was won at the international
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The social influence of JQA is summ
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the TQM activities is concentrated
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Reference 1. Noriaki, Kano and Kozo
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Chapter 4 Development of Comparison
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Award TQM Element Deployment Table
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(2) MBNQA is recognized their requi
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Table, 4.1 Emphasis point % compari
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method. This system are structured
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The EQA was further expanded the co
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(C) Objectives (1) Exept Deming Pri
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1 Leadership (120) Leader ship (10%
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Aim of TQM Framework of TQM (10) Co
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(b) Item for Human Resource related
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Table 4.4 Comparison of Expensecost
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(3) The assessment process is that
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Functional analysis of Deming Prize
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Step 2 to Step 3 Conversion of 4 th
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(Deming Prize Committee [7]), “Ma
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of MBNQA by Table 4.8 decrease elem
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Table 4.12 TQM Elements Deployment
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that this matrix is organized by 18
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Table 4.13 is named "TQM Elements D
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anking is done, rough of the featur
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There is neither "3 Customers and M
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Comparing the both, it is shown tha
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ut the coparison possibility can be
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5. EFQM: The EFQM Excellence Model
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Attached Table: TQM Quality Award E
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y mutual comparison of each Quality
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In the Principal Component Analysis
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correlation with element related to
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Quality Award, as shown in Fig. 5.1
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About the absolute value of Factor
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Fundamental Feature (Speciality) To
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the Basis of quality management is
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Table 5.5 Summary of Factor Structu
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Table 5.6 Common factor and Factor
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technology utilization, To develop
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Reference 1. Kozo Koura, Tadashi Yo
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1 Partner factor 6 Customer Market
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Criteria Element into each crossing
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Table 6.1 MBNQA Criteria Item Ttime
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It is summarized that the criteria
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Table 6.3 Contribution Ratio of Eig
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|Factor Loading| ≧ 0.4 or less: L
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esults |Factor Loading| ≧ 0.4 or
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(f) criteria in 2003 About the abso
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2001 (former) Table 6.4 Summary of
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2001 former), “Meassurement, anal
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Fiscal Year 1988 1989 1997 1999 200
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management" for the future and "Qua
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Table 7.1 Progress of Management an
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Cost-up. The Construction of Consti
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improving steadily by promoting dep
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It was decided to achieve the above
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TQM (illustration)" as a common sta
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Because TQM is company-wide activit
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information management (IT; informa
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Fig. 7.3 The Evolution of Strategic
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7.4 Management at which TQM aims Wh
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Management for Policy: Development
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When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
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cross-functionaly with TQM by board
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For example, a Worjing Team of Qual
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Fig.8.5 (a) Highly Developed Organi
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8.3.2 Role and Duty of Cross-Functi
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Page 245 and 246: department become secretariat thoug
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Page 251 and 252: After 1960's, most of the Deming Pr
Page 253 and 254: Management (10.5) Auxiliary functio
Page 255 and 256: Table 8.7 Problems before Introduct
Page 257 and 258: Table 8.9 Main Problem before Intro
Page 259 and 260: Table 8.10 Effects after Introducti
Page 261 and 262: (4) It becomes easy for the Bottom
Page 263 and 264: Reference 1. Kozo Koura: Developmen
Page 265 and 266: September 1999 32. Michiteru Ono: J
Page 267 and 268: Table 9.1 Summary of Comarison Anal
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Page 271 and 272: That is, ISO proposed the process f
Page 273 and 274: Table 9.2 Comparison of Leaderships
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Page 279 and 280: classes are sent with at the top th
Page 281 and 282: His interest never waned. If the mo
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Page 285 and 286: William A. Golomski cooperated behi
Page 287 and 288: And, this relates to the civilizati
Page 289: Reference 1. Masao Nemoto, Kozo Kou
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