TQM Model of Elements-Deployment Table Developed from Quality ...

correlation with element related to the leadership besides, and it can be interpreted
as a Management Responsibility factor. Different respect of the leadership is
represented with Factor 2 and Factor 4.
･Factor 11: Process factor
The correlation is high with ISO5 (Basis of the measurement, analysis, and
improvement is established), ISO4 (Product realization process is established), and
there are correlations with MB6 (Process management is established), JQ6 (Value
creation process is established), DF3 (Quality of product and business is controlled
and improved), and it is named the Process factor.
The summary of the above-mentioned name of 11 factors was shown in Table 5.3.
Each factor name
Table 5.3 Summary of Each Factor Name
Requirement explanation
Crieria item No. of
each Award
1 Partner factor
Establishment and mutual trust of partnership
with customer
EQ2､EQ4､EQ9
Responsibility to society and stockholder. A
2 Social Responsibility factor
part of leadership
EQ8､JQ2
Q.C.D.S.E.. etc. Cross-Organizational DF2､DF4
3 Cross-Management factor Management (Cross-Business-Element
Management)
4 Leader Philosophy factor
Top philosophy, Zeal of TQM promotion.
relation to Leadership
DT1､DS1
5 Strategic Plan factor Plan, decision, and deployment of strategy MB2､JQ4
Customer market focus, understanding and MB3､EQ5､EQ6､
6 Customer Market factor response. Customer value creation process
establishment
JQ3､DS3
Organization baseof management is DS4､DS5
7 Revolutionary Innovation
factor
established, and effectiveness, reproducibility
and reformation of development of the
concept, methodology, and technology of TQM
of a head of age
8 Information Utilization Analysis of information, use of IT and MB4､JQ7､DF5
factor
information management establishment .
9 Human Resources
Development factor
Development, foster of human resources, the
ability improvement of individual and
organization, and people management
EQ3､JQ5､DF5
Clarification of management responsibility, ISO1､ISO2
10 Management Responsibility quality management system . It is respectone
factor
side with a different leadership with factor 2
and factor 4
Establishment of measurement, analysis, MB6､JQ6､DF3､
11 Process factor
product realization and value creation process. ISO4､ISO5
Process management. Product qualities and
quality of business is controlled and improved
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