TQM Model of Elements-Deployment Table Developed from Quality ...

the data of summerlized in Table 4.15, "5 Business management system is established"
(6437), and "9 Mission and Result of organization are improved" (12660) are ranked at
the top position, and "8 Human Resources development" (10306) are 3rd position among
each Award (numer is taken in the cell of Table 4.15). Then detail analysis by the
Appendix Table (P 143) are further corresponding justified that the above mentiond two
TQM Elements 5 and 9 is supported by high score of 1st level TQM Element of MBNQA,
that is, "7 Business Result is measured and evaluated" of MBNQA (“5” to 3283 and “9”
to 9218) and "5 Human Resource is ocused" of MBNQA (“8” to 3319).
It is noteworthy to take up “Successor development program" in details of element
"5.1 Work System" of the subordinate position of the "5 Human Resource is focused".
Moreover, the result oriented idea of MBNQA clearly appears as it is giving 450 points
in "7 Business Resultis measured and evaluated" in 1000 points and “ 9 Mission result
of organization are improved" of TQM Element is proven to be top in the evaluation
point between each Award. On the other hand, "1 Leadership" of the MBNQA
corresponds to it though the low rank "1 Ttop’s role and mission is established " of TQM
Element (1833).
In the MBNQA, there are not vision, mission and value though there are
benchmark, cycle time, and stakeholder (customer, employee, stockholder, local society
or speciality person group) and a strategic target, etc. in the explained terms
(2) Features of European Quality Award
"3 Response system for customers is established" (15976) was ranked at top
position, and "4 Products and service offer processes are established" (13957), "8 Human
resources development" (11360), and "11 TQM is promoted" (6256) become next mark
from Relation Degree of the Table 4.15. It is only this Award that took the high score by
the element "11 TQM is promoted" excluding the Deming Prize. This is one of the
evidences of the spread of the idea of TQM from the Deming Prize to the EFQM model.
The EQA is structured by process be started from Cause system (called as Enabler)
to Result system (called as Result) with Feedback system (Innovation and Learning).
Moreover, as for the management cycle it is established “RADER Logic” which is,
Results (determine results required) → Approach (plan and develop approaches) →
Deploy (deploy approach) → Assessment and Review (assess & review approaches and
their deployment), and presented “Ring Matrix grading style scoring” by RADAR to
implement self-assessment.
In addition, emphasizing what the leader should develop culture, mission, vision,
and value in "1a Leaders develop the mission, vision and values and are role models of a
culture of Excellence" of "1 Leadership" suggests the synthesis of top’s role and function.
EQA glossary is explaining for culture, ethics, mission, vision, values, and stakeholder's
(customer, partner, employee, stockholder, owner, government, and regulator are
included), etc.
135