TQM Model of Elements-Deployment Table Developed from Quality ...

In EQA, it is separated between Enablers and Results with each flows, and
“Process” is located in Enabler’s side, which is different from Japanese concept
“Process is equal to Result”. According to EFQM instruction, “Enablers” is "Element
that the manager and the worker can be given the influence directly from own role,
and HOW side", and “Results” is "It is a result from activities and processes
generated continuously from Enablers, and WHAT sides" (EFQM [26]). Moreover,
“Process” is "Manegeme of the value giving activities in the company” as for
processe (EFQM [27]).
(E) Criteria Item and specific Feature
As shown in Table 4.2 "Comparison Table of Criterias of MBNQA, EQA, JQA, and
Deming Prize", and Table 4.3 "Weight Comparison Table of Criteria Item", it is to be
identified for their specific features;
(1) Differences
(a) Wide differences observed in MBNQA, EQA, and JQA are that detail back
ground story of concept, explanation about the idea and the point of criteria
items and summarized high-light instruction, but Deming Prize is not coverd
as such instruction.
(b) A Customer Satisfaction Item is classified as the first rank classification of
MBNQA, EQA and JQA, but Deming Prize is in the second layer.
(c) The Deming Prize is fully covering for full implementation of TQM concept,
definition of value, TQM management system, scientific methods, or
cross-business element management etc. that has been developing in Japan.
(d) Though MBNQA, EQA, and JQA have a common item as results of the business
and a result of the corporate activities, Deming Prize have enumerated
relationship, mission achievement, and continuous securing of profit as
contribution to achievement of company objectives.
(e) EQA have consideration to ISO 9000 and Deming Prize to ISO 9000/14000.
(MBNQA Criteria put and revised for these in 2003.)
(f) EQA enpfasized for consideration on global environment protection, quality of
life, and Deming Prize emphasized environmental management, safety and
hygienes, and working environment.
(g) EQA is transferring some technical methodology such as from
Japan: Cross-Functional Management and Continuous Improvement
USA: Bench Marking, Best Practice, and Business Process Re-engeering.
(h) Deming Prize is specified for "Organization Power (Core Technology, Speed, and
Vitality)", which is not observed by the others. It could be deliberately specified
for rapid recovering from international copetiveness weakness.
(2) Common clauses
(a) Top Leadership and Strategy are common important items.
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