TQM Model of Elements-Deployment Table Developed from Quality ...

(2) Strategic Planning: "Human Resources Plans" was specified in 1997, but deleted in
1999 and no more specified any change afterwards.
(3) Customer and Market Focus: It was not any Criteria item in 1988, and 1989, and
was added in 1997, and not revised any afterward.
(4) Information and Analysis: It was specified in detail Category by 7 items till 2nd level
in 1988, but after 1989, they were decreased a just several items. In 1997,
and"Selection and use of information and data" and "Selection and use of
compartive information and data" were specified but lost after 1999. Moreover, it
was simplified to "Measurement of organizational performance" and "Analysis of
organizational performance" in 1999, these were lumped together to
"Measurement and analysis of organizational performance" in 2001, in addition,
"Information management" was added. And, this became "Information and
knowledge management" in 2003.
(5) Human Resources Management: "System of personnel rating, motivation, and
recognition" and "Unique and innovative approach concerning human resource
use" were issued in 1988, then "Recognition to employee" and "Quality of working
environment" were revised in 1989. "Human resource development and
management" in 1997 became "Human resources focus" after 1999. "Work
Systems" has been used continuously after 1997 and then though there was
"Compensation and recognition" in the 3rd level item of "Work Systems" in 1997,
"Employee performance management system" and "Hiring and career
progression" were revised in "Work Systems" in 2003. Moreover, it became
"Employee learning and motivation" in 2003 and "Motivation and career
development" was added to the 3rd level item, though "Employee education and
training and development" in 1997 did not change by 2001.
(6) Though "Quality assurance of product and service" was specified in 1988 and 1989,
they were revised "Process management" in 1997 and continued, in
addition, ”Management of supplier and partonering process”, and then "Supplier
and partnering process" in 1999 joined and it continued and it became "Support
process" in 2001. These two items were integrated into "Value creation process"
and "Support process" in 2003.
(7) Though "Result of the quality assurance concerning product and service" and
"Customer satisfaction degree" are in 1988, and "Results of quality" and
"Customer satisfaction degree" are in 1989, these becomes "Business results" in
1997, and "Supplier and partner results" in its 2nd level item, though it continued
by 1999 but these were lost from 2001. And " Product and service Results " and
"Public responsibility and citizenship results" were added from 2001, and these 2
items became second items, and independent of " Product and service results"
and "Governance and social responsibility results" in 2003.
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