TQM Model of Elements-Deployment Table Developed from Quality ...

management in the idea.
(b) TQM in the future should emphasize the use of Cross-Business-Element
Management and GWQM (Group-wide Quality Management) (Ito [31])
according to without in the other three Award from the viewpoint of the TQM
promotion and execution.
There are Cross-Functional Management (Kurogane [32]), Strategic
Business Unit: SBU (Mochimoto [33]) and Project Management (Ishihara
[34]) according to as Cross-Organizational Mangement, and these
management and business system correspond to the Cross-Functional Team
etc., and the system corresponding to the supplier and partner relationship is
two as the above-mentioned in TQM
(c) The research is necessary for the idea of relationship emphasized in the Deming
Prize because there is neither concept of Relationship Management nor proof of
the theory in each Quality Awsrd though part exists by the other three Awards.
(d) It is thought to extract, to compose, to reference and to use a systematic model of
the management index and the control index from each Quality Award, because it
is thought useful for the enterprise to refer to the management index and the
control index in the management system at which the excellent Quality Award in
the world aims.
Not only the management index but also the setting of the control item of each
position is important, and Dr. Juran [35] described "If a control subject is
worthless, the whole control procedure built around that control subject is
likewise worthless" in "Choosing the Control Subject".
(e) As for the Coporate Social Responsibility (CSR), how as the content to take it up
is different though the score (weight) in each Award is practically the same. The
EQA is the most detailed and is concrete as the contribution to regional society.
Reference
1.Kozo Koura, Tadashi Yoshizawa: Research of TQM Element in National Quality
Award in the world and ISO 9001, Qualities, Jornal of the Japanese Society for
Quality Control, Vol.33, No.2, pp.73-85, April 2003
2. NIST (National Institute of Standards and Technology): Baldrige National Quality
Program 2001: Criteria for Performance Excellence, NIST Gaithersburg, MD
U.S.A. 2001
3. NIST (National Institute for Standards and Technology): Baldrige National Quality
Program 1999 Criteria for Performance Excellence. Gaithersburg, MD, U.S.A.1998.
4. EFQM (European Foundation for Quality Management): The European Quality
Award 1998 Information Brochure. Brussels, Belgium, 1997.
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