TQM Model of Elements-Deployment Table Developed from Quality ...

Changes of MBNQA Criteria item is shown by expressing in figure such as Fig. 6.1
(1988), Fig. 6.2 (1989), Fig. 6.3 (1997), Fig. 6.4 (1999), Fig. 6.5 (2001), Fig. 6.6 (2003),
and Fig. 6.7 (2001: former). A Bold arrow shows the amount of 0.6 or more of the
Factor Loading in the absolute value and it is shown by a thin arrow has the Factor
Loading of 0.4 or more (0.4 or less and expression) that 2nd place below the decimal
is rounded off. The data sheet of "MBNQA Criteria item and Principal Component
Structure" was put on the attached table.
It is briefly explaining for relationship in 1st level element of MBNQA Criteria item
of each year and each component mentioned in the above.
(a) Criteria in 1988
1 Leadership
2 Information and
3 Quality of strategic plan
4 Use of human resources
5 Quality assurance of
product and service
6 Result of quality assurance
of products and services
7 Customer satisfaction
degree
Fig. 6.1 Component Structure of MBNQA 1988
About the absolute value of the Factor Loading
|Ffactor Loading| ≧ 0.6: Leadership, Quality assurance of product and service,
Result of quality assurance of products and services,
Customer satisfaction degree
177
Management system
Mission and result of
organization
Information system
Human resources
development
Product and service
process