TQM Model of Elements-Deployment Table Developed from Quality ...

The company evaluation technique based on the idea and the technique of the
self-assessment that the MBNQA and the EQA adopt in recent years might be
developed, and the company that gives the self-evaluation has gone out.
2.3.2 Intangible Effecsts of TQM Activities
Table 2.6 is number transitions at the age in intangible effects of the TQM
activities.
The intangible effect that the company achieved as results of the TQC promotion
should be accumulated as a property of the enterprise, develop in addition by TQM
continuous promotion afterwards, and be valued from an established meaning as
corporate culture. An intangible effect is divided roughly into six on management side,
quality assurance side, attitude and technique side, human side, social contribution,
and employee side. The social contribution and the employee side are concepts being
paid attention to in modern viewpoint corresponding to social satisfaction and
employee's satisfaction.
When you enumerate the important one in each first level term
Management side: Etablishment of total cooperation system of all company, Smoothing
of Cross-Departmental Corporation, Clarification and throughout of
management policy, Promotion of improvement of company
constitution
Quality assurance side: Respect of other party's and Succeeding-process’s standpoint
/opinion, Smoothing of customer and in-house information
transmission, Establishment of Quality Assurance System
Attitude and the technique side: Spread of the idea and the technique of QC, from the
result emphasis to the process emphasis
Human side: Improvement of Quality Consciousness, Improvement of problem and
improvement consciousness, Improvement of problem-solving abilities,
Improvement of self-control abilities, Improvement of morale
Employee side: Workshop - making with working worth
It is enumerated.
About the management aspect, it is thought that the clarification and thoroughness of
company's basic principles as the effect of the Policy Management, and this, the making
smooth of cooperation between divisions is advanced by joining of Cross-Functional
Management, the integrated management system is achieved by establishing all
company cooperative relationship, and it related to the improvement of company
constitution. It becomes establishment of the management vision, it changes from “TQC
of the defense” to “TQC of the attack” after 1980's, and GWQM has developed, too.
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