TQM Model of Elements-Deployment Table Developed from Quality ...

anking is done, rough of the feature and the difference of each Award can be judged.
For instance, ISO 9001 is next mark only "6 Qualities and environmental systems are
established" (14870), and lot of TQM elements are lower than the others. This is
evidence that ISO 9001 does not intend to cover the entire TQM as to be International
Standard on Quality System Standard.
Table 4.15 TQM Quality Award Element Comparison Matrix (Relation Degree consolidating Table)
Quality Award
MBNQA EQA JQA
Deming
Prize
ISO 9001
1 Top's role and mission are established. 1833 1859 3909 5142 3517
2 Management plan system is established. 6858 6041 11625 7690 5837
3 Response system for customer is established. 9993 15976 14518 5262 8922
4 Product and service offer process are established. 7307 13957 16561 6660 10723
5 Business management system is established. 6437 3207 5651 4650 2628
6 Quality and environmental system are established. 5561 8010 14873 5449 14870
7 Information system is established. 1705 2346 3466 2095 1123
8 Human resource is developed. 10306 11360 9348 11699 2517
9 Mission and business result of organization are improved. 12660 6695 8002 5031 2073
10 Social relationship is established. 8227 7408 10751 4020 3542
11 TQM is promoted. 1543 6256 1045 8464 777
(B) Comparison between TQM Elements of each Award from TQM Elements
Deployment Table (synthesis)
It became the first: 11 elements and the 2nd: 48 elements and the 3rd: 180
elements though each item of TQM Element Deployment Table (synthesis) is composed
by word being added TQM expression to common word of each Award at unification and
systematization as Step 4.4.2. When the content was seen, Element 1 to Element 10
that corresponded to "TQM execution element" that was the content of the TQM
execution and Element 11 that corresponded to "TQM promotion element" that was the
content of the TQM promotion was plainly divided. As a result, a common term of each
Award was used in the term, and it became an array of international TQM Element to
which the composition was similar in the order of the criteria item of each Award.
Moreover, "TQM promotion element" is low relation degree excluding EQA other than
the Deming Prize in view of the evaluation point though it is natural that "TQM
execution element" exists together in each Award. The TQM Quality Award Element
Comparison Matrix composed of here is expected that further comparisons of each
quality award become possible by using it as multivariate data to say naturally mutual
comparison by the numerical value of the relation degree.
(C) Clarification of feature and character of each Award by TQM Element mutual
comparison
(1) Features of Malcolm Baldrige National Quality Award.
When comparing each Award by holizontal observation of Relationship Index from
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