TQM Model of Elements-Deployment Table Developed from Quality ...

Result of quality, Customer satisfaction degree
|Factor Loading| ≧ 0.4 or less: Leadership, Information and analysis, Strategic
quality plan is developed (2), Human use, Quality
assurance of product and service, Results of quality
|Factor Loading| < 0.4 or less: Leadership (4), Information and analysis (4),
Strategic quality plan is developed (3), Human use (3),
Quality assurance of product and service (3), Results of the
quality(3), Customer satisfaction degree (4)
24 in total.
The relation to “Information and analysis and Information system are Factor
Loading ≧ 0.4 or less, and it exists 24 Components among 7 Criteria items ☓ 5
Components = 35 Components though the Component Factor Factor Loading ≧ 0.4 or
less exists also in either of 7 Criteria item items.
(c) Ctiteria in 1997
1 Leadership
2 Strategic planning
3 Customer and market focus
4 Information and analysis
5 Human resources
development and management
6Process management
7Result of active conduct of
Fig. 6.3 Component Structure of MBNQA 1997
About the absolute value of Factor Loading
|Factor Loading|≧ 0.6: Leadership, Customer and market focus, Human resooources
development and management, Process management, Business
179
Management
system
Mission and result
of organization
Information system
Human resources
development
Product and service
process