TQM Model of Elements-Deployment Table Developed from Quality ...

ut the coparison possibility can be improved through these elements (such as TQM
Element Deplyment Tabele in this research) be suitably standardized, when TQM
Quality Award Element Comparason Matrix is used as Multivariate Analysis data.
(2) The step used in this chapter is not only coparing the Quality Award treated here but
also it could be feasible enough for general methodology on the comparisons between
the various quality management and self-evaluation system, etc.
It is the feature for this method to deploy TQM Element in various Quality
Awards while applying a consept of the business function deployment by QFD. The
problem that executes the influence and the Sensitivity Analysis by the difference of
the method has been left because there are other methods of weight putting like the
Conversion Method in QFD (Akao [30]), too.
(3) The TQM Elements Deployment Table (synthesis) can be prepared and 1st and 2nd levels element are structured systematically by cluster analysis.
That is, classifying it into ten elements concerning the content of the TQM
Implementations and one element concerning the TQM Promotion became clear.
Moreover, ten elements concerning the content of the TQM Implementations are easy
to display under the order of arranging the PDCA structure, and be easy to be
understood with international and terminology definition.
(4) The difference and the feature of the criteria item of each quality award are
summarized collectively, the quality concept expanded while becoming MBNQA, EQA
and JQA from the Deming Prize, and the development of the concept as not only the
Customert Relationship but also Environmental Relationship, Social Relationship,
are able to be confirmed.
The problem in the future is wished whether to be the meaning as the management
system though it is observed the high correlation of JQA and ISO 9001 in Table 4.14
by view of the TQM Elements Deployment Table item.
(5) Following respects are important though qualitative each other coparison between
the feature and the character of each Quality Award were executed.
(a) It is necessary to identify for concept and systematic relations between creed,
ethics, mission, vision, values, and culture.
What has clarified it by this research is that the EQA specified "1a Leaders
develop the mission, vision and values and are role models of a culture of
Excellence" to the first essential of the leadership of top management. And, it is
shown that the ethics and the value are foundation that develops the corporate
culture, saying that "1.a 2 developming and role modeling ethics and values
which support the creation of the organization’s culture". It is conclued from
such an idea that values mean the value in the enterprise organization such as
employees as internal value or inhouse value if values of the customer and the
stockholder, etc. are assumed to be external value. It can be said that this will
suggest the change concerning the purpose and the principle of the
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