TQM Model of Elements-Deployment Table Developed from Quality ...

8.2.2 Necessity of Cross-Functional Management
Japan of 1960's entered the high-growth of Japanese economy, it became a
motorization age in the Auto industry, and the new car development competition
started.
Mr. Eiji Toyoda who was the vice president at that time talked as follows though
Toyota Motor introduced TQC in 1961.
『The first real full-fledged passenger car ”Crown” in Japan was put in the
market at the beginning of 1955 and recognized and extreme popularity was
accepted in the market and Toyota had expanded rapidly. But it was revealed
various problems at that time, it is said what it happenned. The improvement of
the quality has not advanced with balances to the improvement of efficiency
though the number of employees is twice, and production increases seven times.
The quality competition between enterprises of same industry has become
violent at the same time.
Then,
First, it was identified that top management was needed to issue own
commitment on Quality Objectives, and to desseminate throuout every
employees.
Second, it is necessary to organize the system being attempted for functional
cooperation between divisions (It came to be called, "Cooperation
between divisions" after) 』(Aoki [5]).
And, the Cross-Functional Management was introduced by suggestion of the TQC
guidance lecturer in April 1962, and it was declared for president policy "The
management system of cross-functional is consolidated" in 1963 (1965 Deming Prize
Recipient Report Lecture Summary [6]).
8.2.3 Concept of Cross-Functional Management
The matrix type organization will be constructed by Cross-Functional
Management (Horizontal Management) is knit with matching for current Division
Management (Vartical Management) because the Cross-Functional Management is
division crossing management concerning the important management function. Late Dr.
Kaoru Ishikawa is explaining, "In the fiber study, if it is only a WARP the one like the
shop curtain (Noren in Japanese), it is started to weaved together (Fully deploy into
each division) with the WOOF by it and calls the CLOTH (organization, which means
evry organization are fully achieved the deployed objectives)” (Ishikawa [7]).
(Note: auther explanation is put in parenthese)
It can be called, "Enterprise without the seam (Seamless Enterprize)" by starting the
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