TQM Model of Elements-Deployment Table Developed from Quality ...

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through adding words and phrases which extract a potential TQM element in each Quality Award as much as possible and at the same time, are preventing from “interpretation error” by adopting “One statement has one meaning” principle. Step 3: To prepare for TQM Element Deployment Table (individual) by each Quality Award. TQM Element of each Quality Award is classifying, hierarchized by KJ Meathod Grouping, deployment table is prepared, and this is called as TQM Elements Deployment Table of each award. Then, 1st and 2nd levels TQM Elements were prepared referring to the 1st and 2nd levels Criteria Element of each award, and these and grouped labels (the 2nd or the 3rd) were adjusted as Table 4.10, and TQM Elements Deployment Table of each award with the number of elements such as Tables 4.11 was prepared. Table 4.10 MBNQA TQM Elements Deployment Table (part) 1st 2nd 3rd 4th 5th 1 1.1Leaders 1.1.1 Leadership hip of Senior is organizatio manageme established. n is nts' established. leadership indicators are established . 1.1.1.1 1.1.1.1.1 Values of organizations is focussed. Corporate 1.1.1.1.2 Business results of organizations is focussed principles 1.1.1.1.3 Value for stake-holders is created. and 1.1.1.1.4 Balance of policies is focussed. policies 1.1.1.1.5 Leadership system is made. are 1.1.1.1.6 Policy Management system is established. establishe 1.1.1.1.7 Policies are settled on. d and 1.1.1.1.8 Policies are transmitted. deployed. 1.1.1.1.9 Policies are known throughly. 1.1.1.1.10 Policies are deployed. Table 4.11 Number of Elements in TQM Elements Deployment Table of each Award Name 1 st 2 nd 3 rd 4 th 5 th MBNQA 7 18 29 91 519 EQA 9 32 97 380 JQA 8 23 65 142 706 Deming Prize 17 32 56 101 457 ISO 9001 5 23 81 264 For instance, though the 1st, the 2nd and 3rd levels element with the MBNQA is interpreted Criteria element as to TQM element, 4th element are increased by grouping of them into 91 elements, and 5th elements become 519 by adding up by TQM elements to 4th level 509 elements before grouping (Note: though 2nd level numbers 18 of elements 125
of MBNQA by Table 4.8 decrease elements number 19 of secondary Criteria item of Table 4.7 on having deleted the Criteria item concerning the organization profile). The TQM Element Deployment Table according to Quality Award by subdivided and hierarchized Quality Award Element is no example in previous research, and is used for comparison research after this. Step 4: To preparate for sets of 2nd level TQM Elements from Deployment Table in step 3 The 1st level and 2nd level small TQM Element Deployment of each quality award is taken out from each Quality Award TQM Element Deployment Table preparated at previous step, and 2nd layer elements are made to gather. 128 elements were collected at this step. Step 5: To systematize 2nd level TQM Elements and prepare for TQM Element Deployment Table (synthesis) by KJ Meathod Grouping. The element of 128 collected at step 4 by KJ Meathod Grouping as Fig. 4.7 is classified more, it deployed by 3rd level, and TQM Element Deployment Table (synthesis and the 3rd) is prepared further. Then, the item of "Relationship Management" including the element "The idea of Total ‘Quality’ was understood" and "The relationship to the stake-holder is focused" was added from "Deming Prize: TQM definition, explanation, and viewpoints of the examination" (Deming Prize Committee [7]), and the element "The law and regulations were esteemed" was added from ISO 9001 [8]. And then, the contents of classified type TQC system (Imai, Akao, Koura [10]) and “TQM Model” of Yoshizawa [29] are added, moreover, the content of the secondary element under preparing was subdivided in addition, and finally, it become 1st element: 9, 2nd element: 32 and 3rd: 180. The secondary element of the Deployment Table is shown in the Table 4.12. This Deployment Table is restructured at step 8, but until step 7, thisis called as TQM Element Deplyment Table (synthesis). Step 6: To prepare TQM Quality Award Elements Comparison Matrix (individual) by arranging of TQM Element Deployment Table (synthesis) with each Quality Award TQM Element Deployment Table. First of all, the evaluation point of Criteria of each award is distributed to elements in TQM Element Deployment Table (individual) of each Quality Award. The evaluation points was distributed to each TQM Element of it (the 3rd) by the Proportional allotment that the total must become 1000 points as well as the MBNQA, because each award except ISO 9001 has each evaluation point. The 1000 points were distributed to each TQM element of ISO 9001 under equal-evaluation points. Next, 3rd level element evaluation points are also equally distributed to 4th level elements, and the distribution point was rounded to two digits below the decimal to keep the accuracy of the calculation thereafter. 126
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Middle East, and Asian countries. M
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management-led and customer-oriente
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September 15, 1988, and the quality
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Then, EU (European Union) and EFTA
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Page 87 and 88: This observation was further mentin
Page 89 and 90: further than we could have done on
Page 91 and 92: for business result/performance eva
Page 93 and 94: (C) Social influence of Malcolm Bal
Page 95 and 96: Sum of Winners 70 60 50 40 30 20 10
Page 97 and 98: ④ Create a succinct decription of
Page 99 and 100: Award was won at the international
Page 101 and 102: The social influence of JQA is summ
Page 103 and 104: the TQM activities is concentrated
Page 105 and 106: Reference 1. Noriaki, Kano and Kozo
Page 107 and 108: Chapter 4 Development of Comparison
Page 109 and 110: Award TQM Element Deployment Table
Page 111 and 112: (2) MBNQA is recognized their requi
Page 113 and 114: Table, 4.1 Emphasis point % compari
Page 115 and 116: method. This system are structured
Page 117 and 118: The EQA was further expanded the co
Page 119 and 120: (C) Objectives (1) Exept Deming Pri
Page 121 and 122: 1 Leadership (120) Leader ship (10%
Page 123 and 124: Aim of TQM Framework of TQM (10) Co
Page 125 and 126: (b) Item for Human Resource related
Page 127 and 128: Table 4.4 Comparison of Expensecost
Page 129 and 130: (3) The assessment process is that
Page 131 and 132: Functional analysis of Deming Prize
Page 133 and 134: Step 2 to Step 3 Conversion of 4 th
Page 135: (Deming Prize Committee [7]), “Ma
Page 139 and 140: Table 4.12 TQM Elements Deployment
Page 141 and 142: that this matrix is organized by 18
Page 143 and 144: Table 4.13 is named "TQM Elements D
Page 145 and 146: anking is done, rough of the featur
Page 147 and 148: There is neither "3 Customers and M
Page 149 and 150: Comparing the both, it is shown tha
Page 151 and 152: ut the coparison possibility can be
Page 153 and 154: 5. EFQM: The EFQM Excellence Model
Page 155 and 156: Attached Table: TQM Quality Award E
Page 157 and 158: y mutual comparison of each Quality
Page 159 and 160: In the Principal Component Analysis
Page 161 and 162: correlation with element related to
Page 163 and 164: Quality Award, as shown in Fig. 5.1
Page 165 and 166: About the absolute value of Factor
Page 167 and 168: Fundamental Feature (Speciality) To
Page 169 and 170: the Basis of quality management is
Page 171 and 172: Table 5.5 Summary of Factor Structu
Page 173 and 174: Table 5.6 Common factor and Factor
Page 175 and 176: technology utilization, To develop
Page 177 and 178: Reference 1. Kozo Koura, Tadashi Yo
Page 179 and 180: 1 Partner factor 6 Customer Market
Page 181 and 182: Criteria Element into each crossing
Page 183 and 184: Table 6.1 MBNQA Criteria Item Ttime
Page 185 and 186: It is summarized that the criteria
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Table 6.3 Contribution Ratio of Eig
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|Factor Loading| ≧ 0.4 or less: L
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esults |Factor Loading| ≧ 0.4 or
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(f) criteria in 2003 About the abso
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2001 (former) Table 6.4 Summary of
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2001 former), “Meassurement, anal
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Fiscal Year 1988 1989 1997 1999 200
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management" for the future and "Qua
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Table 7.1 Progress of Management an
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Cost-up. The Construction of Consti
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improving steadily by promoting dep
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It was decided to achieve the above
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TQM (illustration)" as a common sta
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Because TQM is company-wide activit
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information management (IT; informa
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Fig. 7.3 The Evolution of Strategic
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7.4 Management at which TQM aims Wh
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Management for Policy: Development
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When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
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cross-functionaly with TQM by board
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For example, a Worjing Team of Qual
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Fig.8.5 (a) Highly Developed Organi
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8.3.2 Role and Duty of Cross-Functi
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(1) All mutual agreement is obtaine
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It is understood that the compositi
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And, if it is company-wide problem,
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department become secretariat thoug
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(3) Do not think that Division Mana
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is clarified though the business jo
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After 1960's, most of the Deming Pr
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Management (10.5) Auxiliary functio
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Table 8.7 Problems before Introduct
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Table 8.9 Main Problem before Intro
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Table 8.10 Effects after Introducti
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(4) It becomes easy for the Bottom
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Reference 1. Kozo Koura: Developmen
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September 1999 32. Michiteru Ono: J
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Table 9.1 Summary of Comarison Anal
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(a) Processes that benefit customer
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That is, ISO proposed the process f
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Table 9.2 Comparison of Leaderships
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of joint collaboration work beween
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It was President TQM Diagnosis in D
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classes are sent with at the top th
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His interest never waned. If the mo
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preparation processing in a new age
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William A. Golomski cooperated behi
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And, this relates to the civilizati
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Reference 1. Masao Nemoto, Kozo Kou
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for receiving the material offer fr
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