TQM Model of Elements-Deployment Table Developed from Quality ...

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(a) Expertise in business, education, or health care management, process, and results (b) Knowledge of quality practices and improvement strategies (c) Length, breadth, and types of experience (d) Written and verbal communication skills (e) Leadership and interpersonal skills (f) Education and training (g) Achievements and recognition (7) The Examiners Education is carried out every year. “Becoming An Examiner (Training)” in “Seeking Examiners for 1998" and "Seeking Applicants for the Board of Examiners" are specified for (a) The Criteria and Scoring System (b) The three stages of the review process including independent review, consensus review, and site visits (c) The Code of Ethical Standards (8) The Criteria books are keeping to issue 124,000 in averages, every year. (The homepage is established recently.) (9) ASQ (American Society for Quality) is completely cooperating with Awarding management and publication etc. (B) European Quality Award (1) Each country in EU have established own National Quality Award that European Quality Award is situated as high ranking award. For instance, the BRISA Co. the joint venture company of Bridgestone Tire in Turkey, was recognized the first recipient enterprises of Turkish Quality Award in 1993, and won the EQA in 1996. And moreover, the Burton-Apta Co. in Hungary was recognized the first recipient enterprise of Hungarian National Quality Award in 1999 and won the EQA in 2000. (2) European Business Excellence (EFQM) Forum is held in every year. For example of Forum 2004 in Berlin, Germany, Welcom Reception was had at the first day evening, the Award Ceremony and Dinner were organized at the second day evening after prenary session. And, for third days, the prenary session on main theme and the parallel sessions on topics related main theme were assembled. (3) The guidance book on the self-assessment is published, and the Asessar Education is executed. (C) Japan Quality Award (1) The Management Quality Council was organized in 1996. (2) The Bench-Marking Promotion Conference was organized in 1996. 117
(3) The assessment process is that the Qualification Confirmation Format is submitted to the Japan Quality Award Committee and after received recognition, the Japan Management Quality Award Application is sent to the Administration. After the three stages examination of Individual Examination and Conference Examinations and On-site Examinations, the evaluation report is submitted to the Committee and sent to the applicant organization after that. (4) Various functional service and events are organized. In 1997, Recipient Enterprises Research Meeting, Facilitator Communication Conference and Examiner Training Course were held. (5) The Japan Quality Award Reporting (JQA) Conference of the commendation enterprise of the previous year recognition, for two days course is held on February every year. The commemoration speech by recipient enterprise in the morning, panel-discussion session and speeches of representatives of recipients are presented, further continued on the Speech, and Disscussion Session by each criteri item and finished after celebration party on the first day. Then the previous speechs and discussion session are continued on. Moreover, the networking (under free participation and informal assembly) inserted between the speech and discussion session. It is generally speaking, similar to the Quest for Excellenc of the MBNQA event. (6) The Branch office of Japan Productivity Center for Socio-Economic Development in USA is stationed and collected USA information and reported to Japanese headquarter. (7) MBNQA Investigation Team "USAs Management Quality Circumstances Investigation Team" have been to USA since 1995. The members participated to “The USA Management Quality Circumstance Investigation Team” 33 people and “The Top Missions” were 12 people, and “The International Investigation Team” were 15 members, that in total 60 delegation team members were dispatched on February 1998. In additon, 27 members selected from recipient enterprise all NEC were participated independently. (8) JQA administrative status is Managing Members: 16 Companies, Regular Member: 100 Companies and 104 organizations, and Associate Member: 63 companies and 64 organizations. (From JQAC Monthly Report Vol.10, 1997.8.) (D) Deming Prize and Japan Quality Medal (1) It is recognized that the guidance lecturers contribution are great for introduction, promotion and implementation of TQM before recognition, and processing after being awarded, further continuing to promote follow-up action by the examination report recommendation. (2) As for cost concerns: It is briefly explained for diagnosis expense, diagnosis report preparation expense, transportation, hotel charge, and administrative expense, 118
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Page 81 and 82: September 15, 1988, and the quality
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Page 85 and 86: No. of Companies 120 100 80 60 40 2
Page 87 and 88: This observation was further mentin
Page 89 and 90: further than we could have done on
Page 91 and 92: for business result/performance eva
Page 93 and 94: (C) Social influence of Malcolm Bal
Page 95 and 96: Sum of Winners 70 60 50 40 30 20 10
Page 97 and 98: ④ Create a succinct decription of
Page 99 and 100: Award was won at the international
Page 101 and 102: The social influence of JQA is summ
Page 103 and 104: the TQM activities is concentrated
Page 105 and 106: Reference 1. Noriaki, Kano and Kozo
Page 107 and 108: Chapter 4 Development of Comparison
Page 109 and 110: Award TQM Element Deployment Table
Page 111 and 112: (2) MBNQA is recognized their requi
Page 113 and 114: Table, 4.1 Emphasis point % compari
Page 115 and 116: method. This system are structured
Page 117 and 118: The EQA was further expanded the co
Page 119 and 120: (C) Objectives (1) Exept Deming Pri
Page 121 and 122: 1 Leadership (120) Leader ship (10%
Page 123 and 124: Aim of TQM Framework of TQM (10) Co
Page 125 and 126: (b) Item for Human Resource related
Page 127: Table 4.4 Comparison of Expensecost
Page 131 and 132: Functional analysis of Deming Prize
Page 133 and 134: Step 2 to Step 3 Conversion of 4 th
Page 135 and 136: (Deming Prize Committee [7]), “Ma
Page 137 and 138: of MBNQA by Table 4.8 decrease elem
Page 139 and 140: Table 4.12 TQM Elements Deployment
Page 141 and 142: that this matrix is organized by 18
Page 143 and 144: Table 4.13 is named "TQM Elements D
Page 145 and 146: anking is done, rough of the featur
Page 147 and 148: There is neither "3 Customers and M
Page 149 and 150: Comparing the both, it is shown tha
Page 151 and 152: ut the coparison possibility can be
Page 153 and 154: 5. EFQM: The EFQM Excellence Model
Page 155 and 156: Attached Table: TQM Quality Award E
Page 157 and 158: y mutual comparison of each Quality
Page 159 and 160: In the Principal Component Analysis
Page 161 and 162: correlation with element related to
Page 163 and 164: Quality Award, as shown in Fig. 5.1
Page 165 and 166: About the absolute value of Factor
Page 167 and 168: Fundamental Feature (Speciality) To
Page 169 and 170: the Basis of quality management is
Page 171 and 172: Table 5.5 Summary of Factor Structu
Page 173 and 174: Table 5.6 Common factor and Factor
Page 175 and 176: technology utilization, To develop
Page 177 and 178: Reference 1. Kozo Koura, Tadashi Yo
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1 Partner factor 6 Customer Market
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Criteria Element into each crossing
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Table 6.1 MBNQA Criteria Item Ttime
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It is summarized that the criteria
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Table 6.3 Contribution Ratio of Eig
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|Factor Loading| ≧ 0.4 or less: L
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esults |Factor Loading| ≧ 0.4 or
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(f) criteria in 2003 About the abso
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2001 (former) Table 6.4 Summary of
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2001 former), “Meassurement, anal
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Fiscal Year 1988 1989 1997 1999 200
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management" for the future and "Qua
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Table 7.1 Progress of Management an
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Cost-up. The Construction of Consti
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improving steadily by promoting dep
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It was decided to achieve the above
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TQM (illustration)" as a common sta
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Because TQM is company-wide activit
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information management (IT; informa
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Fig. 7.3 The Evolution of Strategic
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7.4 Management at which TQM aims Wh
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Management for Policy: Development
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When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
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cross-functionaly with TQM by board
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For example, a Worjing Team of Qual
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Fig.8.5 (a) Highly Developed Organi
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8.3.2 Role and Duty of Cross-Functi
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(1) All mutual agreement is obtaine
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It is understood that the compositi
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And, if it is company-wide problem,
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department become secretariat thoug
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(3) Do not think that Division Mana
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is clarified though the business jo
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After 1960's, most of the Deming Pr
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Management (10.5) Auxiliary functio
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Table 8.7 Problems before Introduct
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Table 8.9 Main Problem before Intro
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Table 8.10 Effects after Introducti
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(4) It becomes easy for the Bottom
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Reference 1. Kozo Koura: Developmen
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September 1999 32. Michiteru Ono: J
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Table 9.1 Summary of Comarison Anal
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(a) Processes that benefit customer
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That is, ISO proposed the process f
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Table 9.2 Comparison of Leaderships
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of joint collaboration work beween
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It was President TQM Diagnosis in D
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classes are sent with at the top th
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His interest never waned. If the mo
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preparation processing in a new age
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William A. Golomski cooperated behi
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And, this relates to the civilizati
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Reference 1. Masao Nemoto, Kozo Kou
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for receiving the material offer fr
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